Customer Success Manager, DACH

Anthropic
Munich
Workplace: OnsiteFull timeEUR 150,000 - 190,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Communication","Cross-functional collaboration","Strategic thinking","Project management","Change management"]

Serve as a strategic Customer Success Manager for complex enterprise customers across DACH, helping them maximize value from Anthropic’s Claude capabilities (API, Claude for Enterprise, and Claude Code). Build trusted relationships, drive usage planning and optimization across consumption- and seat-based models, lead change management for adoption, run Quarterly Business Reviews, and socialize product roadmap insights back to research and product.

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Anthropic
Anthropic
3 days ago

Customer Success Manager, DACH

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Last checked: 17 hours agoStatus: Live

Job Summary

Serve as a strategic Customer Success Manager for complex enterprise customers across DACH, helping them maximize value from Anthropic’s Claude capabilities (API, Claude for Enterprise, and Claude Code). Build trusted relationships, drive usage planning and optimization across consumption- and seat-based models, lead change management for adoption, run Quarterly Business Reviews, and socialize product roadmap insights back to research and product.
Location: Munich
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build trusting, strategic relationships with key DACH customer decision makers to identify optimization and expansion opportunities.
  • •Become an expert in Anthropic products (API, Claude for Enterprise, Claude Code) and guide customers to the right solutions.
  • •Monitor usage patterns and proactively address underutilization to drive full value from contracted commitments.
  • •Serve as the customer thought partner by socializing product roadmap, raising awareness of new products, and engaging Product PMs as the voice of EMEA customers.
  • •Own customer experience across the lifecycle: manage account success plans, run Quarterly Business Reviews, and coordinate between the customer and Anthropic.

Pay and Benefits

Salary: EUR 150,000 - 190,000 annually
Perks:Visa SponsorshipParental LeavePaid LeaveEquity Matching

Key Requirements

  • •6+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architect, Success Engineer, or similar.
  • •Experience driving success across both consumption-based and seat-based business models, with understanding of expansion levers and success metrics.
  • •Technical fluency to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
  • •Experience explaining and demonstrating technical products to various audiences.
  • •Strong project management skills to manage multiple customer relationships.
Experience:6+ yearsEnterprise AICustomer successAI/MLAPI integrations
Education:Bachelor's in A field relevant to the role as demonstrated through coursework, training, or professional experience
Skills:CommunicationCross-functional collaborationStrategic thinkingProject managementChange management
Languages:FrenchGermanSpanishItalian
Tech Stack:APIClaude for EnterpriseClaude CodeAI/ML

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn