Intercom

5 months ago

Manager, Relationship Managers (SMB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead and scale a team of AI-fluent Relationship Managers focused on Small Business / Scale segments. Own revenue, renewals, expansion, and pipeline; establish forecasting discipline and CRM hygiene; coach early-career sellers to articulate AI value, while partnering cross-functionally to evolve GTM and product narratives in a fast-moving SaaS environment.

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and develop an AI-fluent RM team with hiring, onboarding, and coaching across the Small Business / Scale segment
•Own the team’s revenue number, including renewals, expansion, and pipeline generation
•Establish forecasting discipline, deal inspection, and operational rigor at scale for the team
•Ensure CRM hygiene and adherence to sales process and methodology across the team
•Coach reps to sell outcomes and value, articulating AI impact and differentiators to customers

Pay and Benefits

Equity and Bonus:Equity

Perks:Equity401kMedicalDentalVisionRemote Work

Key Requirements

•2 years Sales Management experience
•Experience selling SaaS solutions in a quota-carrying environment
•Experience managing and developing revenue-owning individual contributors
•Strong coaching and talent development skills, particularly with early-career sellers
•Demonstrated ability to forecast, inspect deals, and operate with rigor at scale; comfortable leading teams through change in a fast-moving environment

Experience:2+ yearsSaaSB2BSales

Skills:CoachingLeadershipCommunicationMentoringStrategic thinking

Languages:English

Tech Stack:AISaaSCRM

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

5 months ago

Manager, Relationship Managers (SMB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and develop an AI-fluent RM team with hiring, onboarding, and coaching across the Small Business / Scale segment
•Own the team’s revenue number, including renewals, expansion, and pipeline generation
•Establish forecasting discipline, deal inspection, and operational rigor at scale for the team
•Ensure CRM hygiene and adherence to sales process and methodology across the team
•Coach reps to sell outcomes and value, articulating AI impact and differentiators to customers

Pay and Benefits

Equity and Bonus:Equity

Perks:Equity401kMedicalDentalVisionRemote Work

Key Requirements

•2 years Sales Management experience
•Experience selling SaaS solutions in a quota-carrying environment
•Experience managing and developing revenue-owning individual contributors
•Strong coaching and talent development skills, particularly with early-career sellers
•Demonstrated ability to forecast, inspect deals, and operate with rigor at scale; comfortable leading teams through change in a fast-moving environment

Experience:2+ yearsSaaSB2BSales

Skills:CoachingLeadershipCommunicationMentoringStrategic thinking

Languages:English

Tech Stack:AISaaSCRM

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn