Guest Services Officer (Emirati talent)

Deliver front-door patient service by welcoming patients, managing smooth check-in, and handling pre-registration and registration tasks. Accurately capture demographic and insurance information into the Electronic Medical Records (EMR), verify eligibility, collect payments, and manage receipts. Schedule appointments and reminders while acting as a liaison between patients, families, and clinical teams. Maintain confidentiality and ensure compliance with DOH and JCI standards, supporting customer satisfaction metrics.