Insider

1 day ago

Career Revolution: Hi-Tech!

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Support partners on the Insider platform by troubleshooting technical issues, resolving partner requests, and optimizing operational workflows. Manage technical relationships to ensure partners achieve success, and collaborate with Customer Success Managers to deliver smooth solutions. Gather partner feedback to improve the product while meeting SLAs through fast responses and effective resolution. Based onsite in Istanbul.

Location: Istanbul

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Address technical issues, resolve partner requests, and optimize operations on the Insider platform.
•Manage technical relationships to ensure seamless support and partner success.
•Collaborate with Customer Success Managers to deliver smooth, impactful solutions.
•Gather insights from partners and provide feedback to improve the product.
•Meet SLAs with speedy responses and resolution skills.

Pay and Benefits

Perks:Meal AllowanceHealth InsuranceLearning BudgetEquity

Key Requirements

•2+ years of customer-facing experience in B2B environments or in a consulting firm.
•Account management expertise, including knowledge of e-commerce or CRM systems.
•Excellent written and verbal English communication skills.
•Familiarity with Insider tools is a plus.
•Based in Istanbul (on-site).

Experience:2+ years

Skills:CommunicationProblem-solving

Languages:English

Tech Stack:Insider platformCustomer Data Platform (CDP)WhatsAppSMSEmailWebAppSite Search

Company Brief

Insider

Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website

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Insider

1 day ago

Career Revolution: Hi-Tech!

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Istanbul

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Address technical issues, resolve partner requests, and optimize operations on the Insider platform.
•Manage technical relationships to ensure seamless support and partner success.
•Collaborate with Customer Success Managers to deliver smooth, impactful solutions.
•Gather insights from partners and provide feedback to improve the product.
•Meet SLAs with speedy responses and resolution skills.

Pay and Benefits

Perks:Meal AllowanceHealth InsuranceLearning BudgetEquity

Key Requirements

•2+ years of customer-facing experience in B2B environments or in a consulting firm.
•Account management expertise, including knowledge of e-commerce or CRM systems.
•Excellent written and verbal English communication skills.
•Familiarity with Insider tools is a plus.
•Based in Istanbul (on-site).

Experience:2+ years

Skills:CommunicationProblem-solving

Languages:English

Tech Stack:Insider platformCustomer Data Platform (CDP)WhatsAppSMSEmailWebAppSite Search

Company Brief

Insider

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website