Head of Product, Growth + Monetization

Help Scout
United States
Workplace: RemoteFull timeUSD 263,000 - 290,000 annuallyFunction: Marketing & GrowthSkills: ["Leadership","Experimentation","Strategic thinking","Writing","Influence"]

Own the growth roadmap for converting signups to paying customers and expanding existing customers through Help Scout’s Agent, Copilot, and Signal products. Lead growth experimentation and pricing/packaging strategy across the portfolio, building reusable growth infrastructure (models, standards, playbooks). Serve as a player/coach, directly delivering strategy and hiring/managing a growing team of PMs while partnering across Design, Engineering, go-to-market, Sales, and Customer Success.

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FursaFursa
Help Scout
Help Scout
1 day ago

Head of Product, Growth + Monetization

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own the growth roadmap for converting signups to paying customers and expanding existing customers through Help Scout’s Agent, Copilot, and Signal products. Lead growth experimentation and pricing/packaging strategy across the portfolio, building reusable growth infrastructure (models, standards, playbooks). Serve as a player/coach, directly delivering strategy and hiring/managing a growing team of PMs while partnering across Design, Engineering, go-to-market, Sales, and Customer Success.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Sr. Director level

Key Responsibilities

  • •Own the growth roadmap, sharpening the core funnel (signup, onboarding, trial-to-paid conversion, and activation).
  • •Run growth experimentation across new business and expansion, including experiments inside product lines you don’t own.
  • •Evolve monetization strategy by owning the cross-product pricing and packaging throughline across the portfolio.
  • •Build growth infrastructure: growth model, experiment standards, and playbooks so other teams can execute confidently.
  • •Lead as a player/coach—do the strategic work and hire/manage a growing team of PMs to deliver revenue results.

Pay and Benefits

Salary: USD 263,000 - 290,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceParental LeaveHome OfficeCo-working StipendLearning Budget

Key Requirements

  • •5+ years leading growth in B2B SaaS with a free-trial or freemium motion, with a track record of moving revenue or adoption.
  • •Hands-on experimentation experience: define metrics, design tests, and distinguish signal from noise.
  • •Strong outcome-based thinking, with experience building systems/playbooks that help teams work faster.
  • •Ability to design an outcome-based pricing framework and explain tradeoffs between strategy and execution.
  • •Technically fluent enough to discuss architecture and push back credibly on engineering estimates.
Experience:B2B SaaSFree-trialFreemiumExperimentationAI products
Skills:LeadershipExperimentationStrategic thinkingWritingInfluence

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Help Scout
Provides a subscription-based help desk and knowledge base platform (shared inbox, live chat, in-app messaging, Docs/Beacon) that helps SMBs manage customer support and improve customer experience.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Boston, United States
Founded: 2011
Glassdoor
Glassdoor: 3.3
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