Chief Claims Officer

Allianz
Romania
Workplace: HybridFull timeFunction: Insurance & ActuarialExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Cooperation","Negotiation","Leadership","Accountability","Decision-making","Integrity","Proactiveness","Adaptability"]

Lead the Claims function strategy and transformation into a digital, customer-centric, data-driven organization. Own end-to-end claims operations for P&C and Life & Health, coordinate and develop claims teams, and improve the customer journey through faster handling, higher straight-through processing, and stronger complaint and transparency practices. Manage KPIs, budgets, governance for large/complex claims, supplier networks, fraud capabilities, and compliance with ASF regulations and Allianz Group standards.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Allianz
Allianz
4 hours ago

Chief Claims Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead the Claims function strategy and transformation into a digital, customer-centric, data-driven organization. Own end-to-end claims operations for P&C and Life & Health, coordinate and develop claims teams, and improve the customer journey through faster handling, higher straight-through processing, and stronger complaint and transparency practices. Manage KPIs, budgets, governance for large/complex claims, supplier networks, fraud capabilities, and compliance with ASF regulations and Allianz Group standards.
Location: Romania
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: CXO level

Key Responsibilities

  • •Define and implement the Claims function strategy aligned with business objectives and contribute to the executive team agenda.
  • •Transform the Claims function into a digital, customer-centric, and data-driven organization in partnership with IT and Operations.
  • •Coordinate and develop Claims management teams; build a culture of high performance, accountability, and innovation.
  • •Ensure a seamless customer journey across all claims types by improving satisfaction (NPS/VoC), complaints management, and process transparency.
  • •Lead end-to-end claims operations, governance for large/complex claims, supplier network strategy, fraud prevention/investigation capabilities, and compliance with ASF and Allianz Group standards.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMeal VouchersGift Vouchers

Key Requirements

  • •Minimum 5 years of motor insurance experience and minimum 5 years of team management in a similar role.
  • •University degree.
  • •Advanced knowledge of claims/insurance management, including motor and non-motor insurance, plus insurance legislation.
  • •Advanced MS Office skills, especially Excel.
  • •English (B2 upper-intermediate) and ability to manage relationships with regulatory authorities (ASF).
Experience:5+ years
Education:Bachelor's
Skills:CommunicationInterpersonal skillsCooperationNegotiationLeadershipAccountabilityDecision-makingIntegrityProactivenessAdaptability
Languages:English
Tech Stack:MS OfficeExcelAutomationImage recognitionSelf-serviceAI toolsLean

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn