Lead - SME (Email Abuse)

Sutherland
Hyderabad
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 4+ yearsSkills: ["Analytical","Problem-solving","Communication","Stakeholder management","Independent decision-making"]

Serve as the Subject Matter Expert for email operations and Trust & Safety workflows, handling complex escalations around spam, phishing, spoofing, and other email abuse. Provide real-time guidance to analysts, review cases against policies and security protocols, and monitor emerging threat and abuse trends. Support incident investigations with RCA and corrective actions, drive knowledge sharing and calibration, and use Splunk to track KPIs and generate actionable operational insights in a 24x7 environment.

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FursaFursa
Sutherland
Sutherland
3 days ago

Lead - SME (Email Abuse)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the Subject Matter Expert for email operations and Trust & Safety workflows, handling complex escalations around spam, phishing, spoofing, and other email abuse. Provide real-time guidance to analysts, review cases against policies and security protocols, and monitor emerging threat and abuse trends. Support incident investigations with RCA and corrective actions, drive knowledge sharing and calibration, and use Splunk to track KPIs and generate actionable operational insights in a 24x7 environment.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Act as the SME for email operations and Trust & Safety workflows involving spam, phishing, spoofing, abuse, and related threats.
  • •Provide real-time guidance to analysts handling complex, high-risk, and escalated email abuse cases.
  • •Review complex cases to ensure decisions align with defined policies, procedures, and security protocols.
  • •Monitor email abuse and threat trends (spam, phishing, spoofing, malware, account abuse) and identify emerging patterns.
  • •Support incident investigations, RCA, and corrective/preventive actions, and conduct knowledge-sharing and calibration sessions to improve accuracy.

Key Requirements

  • •4+ years of experience in email operations, Trust & Safety, email security, SOC, cybersecurity operations, or a related domain.
  • •Strong understanding of SMTP, SPF, DKIM, DMARC, email headers, DNS, and email infrastructure.
  • •Hands-on experience with Splunk, including dashboard usage, log analysis, monitoring, and investigation.
  • •Strong knowledge of spam, phishing, spoofing, malicious emails, email abuse, and related threat vectors.
  • •Experience handling complex investigations, escalations, and incident analysis; familiarity with RCA, trend analysis, and process improvement.
Experience:4+ yearsTrust & SafetySOCCybersecurity operationsEmail securityEmail operations
Skills:AnalyticalProblem-solvingCommunicationStakeholder managementIndependent decision-making
Languages:English
Tech Stack:SplunkSPFDKIMDMARCSMTPEmail headersDNSSIEM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor