Forward Deployed Engineer

Aircall
United States
Workplace: HybridFull timeUSD 11,000 - 115,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5-8 yearsSkills: ["Communication","Stakeholder management","Leadership","Collaboration","Problem-solving"]

A customer-focused, enterprise-facing engineer leading end-to-end AI-enabled integrations and deployments. You’ll design and deliver low-code AI solutions, coordinate cross-functional teams (Product, Engineering, Sales, CS), and build reusable frameworks, while driving adoption, pipeline, and measurable business impact for SMB customers.

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FursaFursa
Aircall
Aircall
9 months ago

Forward Deployed Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

A customer-focused, enterprise-facing engineer leading end-to-end AI-enabled integrations and deployments. You’ll design and deliver low-code AI solutions, coordinate cross-functional teams (Product, Engineering, Sales, CS), and build reusable frameworks, while driving adoption, pipeline, and measurable business impact for SMB customers.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture.
  • •Design, build, and deploy integrations using low/no-code platforms and CRM automation tools with API connectors.
  • •Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.
  • •Configure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics.
  • •Manage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.

Pay and Benefits

Salary: USD 11,000 - 115,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityPaid Leave

Key Requirements

  • •5–8 years in technical consulting, solutions engineering, or integration-focused project management
  • •Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) with ability to design and troubleshoot integrations
  • •Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce)
  • •Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring
  • •Proven ability to lead cross-functional projects with Engineering, Product, and Customer Success to deliver scalable outcomes
Experience:5-8 yearsAICRMSaaSAPIs
Skills:CommunicationStakeholder managementLeadershipCollaborationProblem-solving
Tech Stack:APIsWebhooksJSONRESTGraphQLZapierMakeN8nWorkatoHubSpotSalesforceLookerBigQuerySnowflakeJavaScriptPython

Company Brief

Aircall
Provides a cloud-based phone system and call center platform for businesses, offering VoIP, call routing, analytics, integrations with CRM and helpdesk tools to support sales and customer support teams.
Industry: Telecommunications
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn