Contact Centre Representative III (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving"]

Handle inbound customer inquiries via phone, email, and real-time communication tools for credit cards, general banking services, personal online wealth management, and payments. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Evaluate issues and propose reasonable solutions to resolve problems and deliver high-quality, customer-satisfactory service. Collaborate with the team and support shift-based operations.

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FursaFursa
HSBC
HSBC
6 hours ago

Contact Centre Representative III (Guangzhou, GD, CN, 510170)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Handle inbound customer inquiries via phone, email, and real-time communication tools for credit cards, general banking services, personal online wealth management, and payments. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Evaluate issues and propose reasonable solutions to resolve problems and deliver high-quality, customer-satisfactory service. Collaborate with the team and support shift-based operations.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •通过电话、电邮及实时通讯工具解答客户关于信用卡与一般银行服务的咨询。
  • •处理个人网上理财与付款相关业务咨询，并提供相关支持。
  • •发掘客户需求，推荐合适的产品及服务以达到预期效果。
  • •根据情况提出合理方案，解决客户疑难并提升客户满意度。
  • •在团队中协作提供高质量客户服务。

Key Requirements

  • •具备良好的客户服务意识，并愿意从事客户服务工作。
  • •粤语流利、思路清晰，具备良好的语言表达及沟通能力。
  • •具备良好的团队合作精神。
  • •具备一定的英语沟通及读写能力。
  • •能够接受轮班安排（如适用，优先考虑）。
Skills:Customer serviceCommunicationTeamworkProblem-solving
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn