HR Delivery Services Partner‎ (BM, BM, HM 11)

HSBC
Toronto, Vancouver
Full timeFunction: Transportation & Fleet OperationsSkills: ["Organizational skills","Critical thinking","Problem-solving","Written communication","Spoken communication","Stakeholder influencing","Continuous improvement","Change implementation"]

Deliver onshore HR service for designated business areas, supporting People Planning, Talent, Recruitment, Performance & Reward, Employee Relations, and Learning/Benefits. Own HR case management and query resolution, manage HR phone line and systems, and improve service quality. Handle employee lifecycle administration and recruitment posting/recordkeeping, act as local HR content/knowledge owner, and oversee HR document/records, eLeave/eTime administration, and reporting.

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FursaFursa
HSBC
HSBC
18 hours ago

HR Delivery Services Partner‎ (BM, BM, HM 11)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Deliver onshore HR service for designated business areas, supporting People Planning, Talent, Recruitment, Performance & Reward, Employee Relations, and Learning/Benefits. Own HR case management and query resolution, manage HR phone line and systems, and improve service quality. Handle employee lifecycle administration and recruitment posting/recordkeeping, act as local HR content/knowledge owner, and oversee HR document/records, eLeave/eTime administration, and reporting.
Location: Toronto, Vancouver
Employment Type: Full time
Job Function: Transportation & Fleet Operations

Key Responsibilities

  • •Provide HR service delivery onshore to support local People function activity across People Planning & Strategy, Talent, Recruitment, Performance & Reward, Employee Relations, Learning, Benefits, and audit support.
  • •Manage HR case management and query resolution, including day-to-day HR phone line, HR case management system, and shared HR mailbox; handle escalations and monitor daily response quality.
  • •Support employee lifecycle administration for hires, transfers, promotions, terminations, work permits, and other colleague changes, including preparing and maintaining required documentation.
  • •Provide recruitment administration support, including external job posting/closing and maintaining employment documentation aligned to retention rules.
  • •Own local HR content/knowledge articles and announcements/banners, plus manage HR document and records retention, local procedures/processes, and eLeave/eTime system administration and governance.

Key Requirements

  • •A role-relevant HR qualification is desirable but not essential.
  • •Experience continually improving HR service delivery to colleagues and people managers.
  • •Excellent organizational, critical thinking, and problem-solving skills for a demanding workload.
  • •Strong written and spoken communication skills, including influencing others and persuasive presentation experience.
  • •Basic knowledge of Bermuda Personal Information Privacy Act (PIPA) and Bermuda Employment Act.
Skills:Organizational skillsCritical thinkingProblem-solvingWritten communicationSpoken communicationStakeholder influencingContinuous improvementChange implementation
Tech Stack:HR case management systemShared HR mailboxHR phone lineELeaveETimeReportingPayroll validations

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn