Keolis

3 weeks ago

Agent de médiation (H/F)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Work on-site in Creil to support public transport operations by maintaining a visible presence during service hours. You observe and report on conditions in the network, inform and guide passengers on routes, collect traveler expectations, and help invite users to validate and pay transport tickets. You build local relationships, help calm tensions, and support initiatives linked to green mobility (e-bike/scooter services).

Location: France

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Ensure an active field presence during operating hours and remain visible to the public.
•Observe, inform, and direct users about their travel routes.
•Collect passenger expectations with attention to service quality.
•Go to users to encourage ticket validation and payment.
•Establish contact with local populations and help reduce tensions; support green mobility-related operations.

Key Requirements

•Hold a valid B driver’s license (Permis de conduire B).
•Ability to logically analyze information and situations.
•Adaptability to changing conditions in day-to-day operations.
•Strong ability to speak publicly and communicate with passengers.
•Demonstrated conflict management and self-control under stress.

Skills:CommunicationConflict managementAdaptabilityStress managementSelf-control

Licenses:B driver’s license

Company Brief

Keolis

Global public transport operator providing passenger transport services including buses, trams, metros, commuter rail and mobility solutions for cities, institutions and private partners across many countries.

Industry: Public Transport Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Paris, France

Founded: 2001

Website LinkedIn

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Keolis

3 weeks ago

Agent de médiation (H/F)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: France

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Ensure an active field presence during operating hours and remain visible to the public.
•Observe, inform, and direct users about their travel routes.
•Collect passenger expectations with attention to service quality.
•Go to users to encourage ticket validation and payment.
•Establish contact with local populations and help reduce tensions; support green mobility-related operations.

Key Requirements

•Hold a valid B driver’s license (Permis de conduire B).
•Ability to logically analyze information and situations.
•Adaptability to changing conditions in day-to-day operations.
•Strong ability to speak publicly and communicate with passengers.
•Demonstrated conflict management and self-control under stress.

Skills:CommunicationConflict managementAdaptabilityStress managementSelf-control

Licenses:B driver’s license

Company Brief

Keolis

Industry: Public Transport Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Paris, France

Founded: 2001

Website LinkedIn