Customer Support Representative - Supporting the Middle East Region 1

Eaton
Budapest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Customer service","Attention to details","Problem-solving","Punctuality"]

Provide commercial and customer support for a portfolio of project business customers across EMEA, with a focus on the Middle East. You’ll handle inquiries via phone, chat, email, and case management tools; manage order entry, pricing checks, and order clearing; coordinate delivery and billing; resolve complaints; and support sales functions with pre- and post-sales service tasks such as order status, returns, repairs/calibration, invoicing, and contract/lease administration.

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Eaton
Eaton
5 days ago

Customer Support Representative - Supporting the Middle East Region 1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide commercial and customer support for a portfolio of project business customers across EMEA, with a focus on the Middle East. You’ll handle inquiries via phone, chat, email, and case management tools; manage order entry, pricing checks, and order clearing; coordinate delivery and billing; resolve complaints; and support sales functions with pre- and post-sales service tasks such as order status, returns, repairs/calibration, invoicing, and contract/lease administration.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer and internal inquiries via phone, chat, and email.
  • •Perform order management including order entry, price checking, and order clearing per Eaton policies.
  • •Handle complaint resolution and proactive issue resolution across internal teams.
  • •Coordinate delivery and billing for project orders across multiple product lines.
  • •Support pre-sales and post-sales activities such as order status management, repairs/calibration requests, product changes/returns, receivables collections, invoicing, and contract/lease administration.

Pay and Benefits

Perks:Health InsuranceRetirement SavingsWellness StipendLearning Budget

Key Requirements

  • •Bachelor’s degree (BSC/BA).
  • •1-3 years of experience in customer support.
  • •English language knowledge (minimum B2 level).
  • •Basic MS Office proficiency.
  • •SAP/Oracle knowledge or experience with a case management tool is an advantage.
Experience:1-3 yearsCustomer support
Education:Bachelor's
Skills:CommunicationCustomer serviceAttention to detailsProblem-solvingPunctuality
Languages:English
Tech Stack:MS OfficeSAPOracleCase management tools

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn