Customer Success Manager, Key Accounts

Stripe
San Francisco
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Analytical","Meticulous","Customer engagement","Executive presence","Presentation"]

Own post-sales success for Stripe’s enterprise Key Accounts, managing a high-impact customer book and driving account health, renewals, and expansion. Deliver proactive workshops, business reviews, payments insights, and product roadmap guidance to help customers optimize product adoption and usage velocity. Partner with sales, technical account managers, and operations to advocate customer feedback internally across Product, Engineering, Support, Marketing, and Sales.

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FursaFursa
Stripe
Stripe
2 days ago

Customer Success Manager, Key Accounts

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Last checked: 23 hours agoStatus: Live

Job Summary

Own post-sales success for Stripe’s enterprise Key Accounts, managing a high-impact customer book and driving account health, renewals, and expansion. Deliver proactive workshops, business reviews, payments insights, and product roadmap guidance to help customers optimize product adoption and usage velocity. Partner with sales, technical account managers, and operations to advocate customer feedback internally across Product, Engineering, Support, Marketing, and Sales.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with account executives and technical account managers to support post-sale engagements focused on optimization, retention, and growth of enterprise customers
  • •Manage a book of customers to drive account health (performance, product adoption, usage velocity, renewals, growth, referrals, and customer satisfaction)
  • •Serve as a trusted payments and product advisor by delivering payment performance and industry insights
  • •Run business reviews to align on customer priorities, review payments metrics, communicate product roadmap, and guide optimization of Stripe value
  • •Advocate for customer needs by sharing feedback and insights across internal teams and support customer book expansion opportunities

Key Requirements

  • •10+ years in a client-facing enterprise relationship management role, partnering with large, global, complex organizations, preferably in a technical product environment
  • •3+ years of experience in payments and/or fintech
  • •Strong business sense and understanding of the drivers and strategy behind customers’ businesses
  • •Proven ability to lead technical conversations and influence action based on requirements and delivered value
  • •Strong executive presence and presentation skills for in-person meetings with multiple stakeholders
Experience:10+ yearsEnterpriseFintechPaymentsSaaSTechnical product
Skills:AnalyticalMeticulousCustomer engagementExecutive presencePresentation
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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