Proposal Customer Success Manager, Mid-Market (GovCon)

Procurement Sciences
Washington DC
Workplace: RemoteFull timeUSD 80,000 - 120,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Relationship building","Analytical thinking","Written communication","Training","Cross-functional collaboration"]

Own the customer relationship for 40–50 primarily mid-market GovCon accounts, guiding adoption and value realization so customers achieve their bid and organizational win goals. Build quarterly business reviews tied to outcomes, drive breadth across capture and proposal workflows, and maintain defensible account health. Partner closely with an Account Manager to manage renewals and expansion signals, translate customer pain into product input, and collaborate across Engineering and Sales.

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FursaFursa
Procurement Sciences
Procurement Sciences
1 week ago

Proposal Customer Success Manager, Mid-Market (GovCon)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own the customer relationship for 40–50 primarily mid-market GovCon accounts, guiding adoption and value realization so customers achieve their bid and organizational win goals. Build quarterly business reviews tied to outcomes, drive breadth across capture and proposal workflows, and maintain defensible account health. Partner closely with an Account Manager to manage renewals and expansion signals, translate customer pain into product input, and collaborate across Engineering and Sales.
Location: Washington DC
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own customer relationships for 40–50 primarily mid-market GovCon accounts and ensure customers realize value from the platform.
  • •Build and execute a value realization plan for each account tied to pursuit and win goals.
  • •Deliver quarterly business reviews connecting platform usage to bid and organizational outcomes.
  • •Drive adoption breadth across workflows and train new users, teams, and champions as accounts evolve.
  • •Maintain account health and surface risk early; support save plans through adoption/engagement and escalate when needed; pass expansion signals to the Account Manager.

Pay and Benefits

Salary: USD 80,000 - 120,000 annually
Perks:Health InsuranceRemote WorkEquityLearning Budget

Key Requirements

  • •5+ years in GovCon business development (e.g., Proposal Manager/Writer, Capture Manager, BD Analyst, Solutions Architect or similar), including experience with compliance matrix, color review, and recompete.
  • •2+ years in a customer-facing role owning someone else’s outcome (customer success, implementation, training, client-facing consulting, or account support).
  • •Comfort holding substantive conversations with directors or VPs, including addressing why adoption has stalled.
  • •Strong analytical instinct using usage data to identify account health and early risk.
  • •Bachelor’s degree in Business, Communications, or related field.
Experience:5+ yearsGovConB2B SaaSMid-marketEnterprise B2B SaaSProposal workflowsGenerative AILLMs
Education:Bachelor's in Business, Communications, or a related field
Skills:Relationship buildingAnalytical thinkingWritten communicationTrainingCross-functional collaboration
Tech Stack:SalesforceMetabaseGongIntercomPlanhatClaudeJiraSlackGoogle WorkspaceGenerative AILLMs

Eligibility

Nationality:US National

Company Brief

Procurement Sciences
Builds Awarded AI, an AI-native platform that helps government contractors find opportunities, automate proposals, ensure compliance, and manage post-award delivery to accelerate wins in the public-sector market.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: Washington, DC, United States
Founded: 2022
Glassdoor
Glassdoor: 4.8
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