Scaled Customer Success Manager (Berlin)

Kombo
Berlin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: []

Own net revenue retention and the customer experience for 100+ scaled accounts, guiding customers through onboarding, adoption, expansion triggers, risk signals, and renewals. Build the scalable customer success “motion” with automation engines, one-to-many campaigns, and in-product enablement, while providing selective 1:1 support using customer signals. Partner with product and engineering to improve setup/scaling and maintain customer health at scale.

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FursaFursa
Kombo
Kombo
2 days ago

Scaled Customer Success Manager (Berlin)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own net revenue retention and the customer experience for 100+ scaled accounts, guiding customers through onboarding, adoption, expansion triggers, risk signals, and renewals. Build the scalable customer success “motion” with automation engines, one-to-many campaigns, and in-product enablement, while providing selective 1:1 support using customer signals. Partner with product and engineering to improve setup/scaling and maintain customer health at scale.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own net revenue retention and customer experience for a $2M book of business managing 100+ scaled customers.
  • •Design and run the post-sale lifecycle, including onboarding, adoption campaigns, expansion triggers, risk signals, and renewals.
  • •Build scalable one-to-many automation and campaigns to drive adoption, recover stuck customers, and upsell.
  • •Own and improve the self-serve customer experience by capturing setup/scaling pain points for product and creating educational materials.
  • •Build first systems: onboarding flow for ~20–30 onboardings next quarter and a customer health tracking system at scale.

Key Requirements

  • •5+ years of experience in Customer Success, Revenue Operations, or Solutions with exposure to a portfolio of 100+ accounts.
  • •Owned a revenue target for a scaled segment and can identify growth signals in usage and customer behavior.
  • •Comfort building scalable automation using emails, in-app nudges, and workflows that feel human.
  • •Ready to work with engineers and technical customers; comfortable with APIs and solving high-level technical problems.
  • •Automated work with AI (e.g., n8n, Zapier, Notion, or an LLM) and can read/tweak SQL and set up dashboards.
Experience:5+ years
Tech Stack:APIsN8nZapierNotionLLMSQL

Eligibility

Nationality:US National

Company Brief

Kombo
Kombo is a developer-focused platform that streamlines building and deploying modern web applications by providing APIs, integrations, and tooling for faster prototyping, collaboration, and production-ready delivery.
Industry: Developer Tools
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