AI Solutions Engineer – Salesforce Agentforce

Keyloop
Vietnam
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Collaboration","Problem-solving","Stakeholder management","English"]

The role focuses on designing, building, and optimizing AI agent flows within Salesforce Agentforce (Kara) to handle autonomous support interactions, integrating with Salesforce Service Cloud and internal data sources, evaluating external LLM capabilities, and driving efficiency and better customer outcomes through AI-powered tooling across the CE function.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Keyloop
Keyloop
5 months ago

AI Solutions Engineer – Salesforce Agentforce

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

The role focuses on designing, building, and optimizing AI agent flows within Salesforce Agentforce (Kara) to handle autonomous support interactions, integrating with Salesforce Service Cloud and internal data sources, evaluating external LLM capabilities, and driving efficiency and better customer outcomes through AI-powered tooling across the CE function.
Location: Vietnam
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Design, build and continuously improve AI agent flows within Salesforce Agentforce, progressing Kara’s capabilities across increasingly autonomous use cases
  • •Develop and refine prompts, actions, flows, and integrations that enable Kara to handle increasingly complex support interactions autonomously
  • •Maintain and extend the Agentforce knowledge base, working alongside the Knowledge & Education team to ensure high-quality, KCS-aligned content underpins AI responses
  • •Integrate Agentforce with Keyloop's broader technology stack including Salesforce Service Cloud, internal DMS data, and the Fusion platform
  • •Evaluate and integrate external LLM capabilities (e.g. Anthropic Claude API, Microsoft Copilot Studio) where they augment or extend Agentforce’s native functionality

Key Requirements

  • •Hands-on experience with Salesforce platform development – including Flows, Apex, and Lightning Web Components
  • •Practical experience with Salesforce Agentforce, Einstein AI, or comparable conversational/generative AI development platforms
  • •Strong understanding of API integration patterns and the ability to connect AI agents to third-party systems and data sources
  • •Experience working with LLM APIs and orchestration (e.g. Anthropic Claude API, Azure OpenAI / Microsoft Copilot Studio) or a strong willingness to develop this expertise quickly
  • •Understanding of prompt engineering principles, including techniques for grounding, guardrails, and output quality
Experience:SaaSCustomer serviceAICRM
Skills:CommunicationCollaborationProblem-solvingStakeholder managementEnglish
Languages:English
Tech Stack:SalesforceApexLightning Web ComponentsSalesforce AgentforceEinstein AIClaude APICopilot StudioLLM APIsAnthropicAzure OpenAIMicrosoft Copilot StudioService Cloud

Company Brief

Keyloop
Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.
Industry: Automotive
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Belfast, United Kingdom
Founded: 2018
WebsiteLinkedIn