Business Operations Manager

Salesforce
Austin, Chicago, Atlanta, Seattle, Indianapolis
Workplace: OnsiteFull timeUSD 117,400 - 216,900 annuallyFunction: Business OperationsExperience: 8+ yearsEducation: bachelorsSkills: ["Analytical thinking","Structured problem-solving","Executive communication","Relationship building","Operational excellence"]

Own end-to-end workforce strategy and headcount governance for the Customer Success COO organization. Lead financial operations and spend management, including quarterly outlook cycles, expense tracking, budget forecasting, and month-end close alignment. Drive procurement operations and vendor governance to optimize spend and ensure contract compliance. Serve as the COO’s go-to partner for executive-ready tracking and program execution, including budget governance for major milestones and company event logistics.

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FursaFursa
Salesforce
Salesforce
16 hours ago

Business Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own end-to-end workforce strategy and headcount governance for the Customer Success COO organization. Lead financial operations and spend management, including quarterly outlook cycles, expense tracking, budget forecasting, and month-end close alignment. Drive procurement operations and vendor governance to optimize spend and ensure contract compliance. Serve as the COO’s go-to partner for executive-ready tracking and program execution, including budget governance for major milestones and company event logistics.
Location: Austin, Chicago, Atlanta, Seattle, Indianapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end workforce strategy and headcount governance across the Customer Success COO organization, partnering on position tracking, backfill allocations, and organizational modeling.
  • •Lead financial operations and spend management with Finance across quarterly outlook cycles, operational expense tracking, budget forecasting, and month-end close alignment.
  • •Drive procurement operations and vendor governance across Procurement, Finance, and business partners to optimize spend and ensure contract compliance.
  • •Provide ad-hoc operational tracking and analysis for headcount, budget, and organizational rhythms to support the COO’s priorities.
  • •Program-manage operational execution and budget governance for major milestones, including event logistics and resource allocation for company events and Customer Success leadership summits.

Pay and Benefits

Salary: USD 117,400 - 216,900 annually
Perks:Health InsuranceDentalVision401kParental Leave

Key Requirements

  • •Bachelor’s degree in Business Administration, Management, Operations Management, or a related field, or equivalent practical experience.
  • •8+ years of experience in business operations, strategy & operations, or program management in a SaaS or global technology environment.
  • •Deep expertise in workforce planning, headcount mechanics, financial expense budgeting, and procurement workflows.
  • •Hands-on proficiency with enterprise tools including Workday, Coupa, Tableau, Google Workspace/Excel, and Slack.
  • •Track record of building trusted relationships across matrixed teams (Finance, Employee Success/HR, Procurement, and Executive Leadership).
Experience:8+ yearsSaaSGlobal technology
Education:Bachelor's in Business Administration, Management, Operations Management, or related field
Skills:Analytical thinkingStructured problem-solvingExecutive communicationRelationship buildingOperational excellence
Tech Stack:WorkdayCoupaTableauGoogle WorkspaceExcelSlack

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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Glassdoor: 4.1
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