Senior Solutions Engineer

Front
Chicago
Workplace: HybridFull timeUSD 160,000 - 230,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Presentation","Problem-solving","Customer focus","Adaptability"]

Serve as a trusted technical advisor to strategic enterprise prospects and customers, partnering with Account Executives across complex sales cycles. Lead technical discovery, translate customer needs into solutions using Front’s AI capabilities, APIs, integrations, and automation, and deliver tailored demos and validations. Build hands-on proofs of concept focused on AI value, performance, and feasibility, and act as the technical lead for pilots and evaluations while influencing product and engineering conversations.

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FursaFursa
Front
Front
2 hours ago

Senior Solutions Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 40 minutes agoStatus: Live

Job Summary

Serve as a trusted technical advisor to strategic enterprise prospects and customers, partnering with Account Executives across complex sales cycles. Lead technical discovery, translate customer needs into solutions using Front’s AI capabilities, APIs, integrations, and automation, and deliver tailored demos and validations. Build hands-on proofs of concept focused on AI value, performance, and feasibility, and act as the technical lead for pilots and evaluations while influencing product and engineering conversations.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to own technical strategy for complex enterprise deals.
  • •Lead technical discovery across customer objectives, architecture, workflows, integrations, security requirements, and constraints.
  • •Translate requirements into solutions using Front’s AI capabilities, APIs, integrations, and automation.
  • •Design and deliver tailored product demonstrations and position AI-powered customer service capabilities to technical and executive audiences.
  • •Architect and lead hands-on AI proofs of concept and evaluations, defining success criteria and validating performance, feasibility, and business impact.

Pay and Benefits

Salary: USD 160,000 - 230,000 annually
Perks:Health InsuranceEquityPaid LeaveRemote WorkWellness Stipend

Key Requirements

  • •7+ years in solutions engineering, sales engineering, solutions architecture, or a similar customer-facing technical role, ideally enterprise SaaS.
  • •Proven success partnering with sales teams to navigate and win complex enterprise opportunities.
  • •Experience designing and demonstrating AI, automation, and business workflows; translating technology into customer and business value.
  • •Hands-on experience implementing or integrating AI-powered products, including leading proofs of concept and evaluating quality, performance, and impact.
  • •Strong technical foundation in APIs, webhooks, authentication, data flows, integrations, and modern SaaS architectures, with experience working with REST APIs and prototyping integrations.
Experience:Enterprise SaaSCustomer supportContact centerAIAutomationIntegrations
Skills:CommunicationPresentationProblem-solvingCustomer focusAdaptability
Tech Stack:AIAutomationAPIsIntegrationsREST APIWebhooksAuthenticationJavaScriptPythonSaaS architecture

Company Brief

Front
Front provides an AI-powered customer service and shared inbox platform that helps teams collaborate on customer communications, automate workflows, and improve support efficiency across email and messaging channels.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2013
Glassdoor
Glassdoor: 4.6
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