Manager – Tech Management

HD Supply
Chennai
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 9-12 yearsEducation: bachelorsSkills: ["Incident response","Stakeholder management","Crisis management","Continuous improvement","Team leadership"]

Lead a team responsible for high-performance IT operations and support, ensuring end-to-end service management and reliable technology delivery. Own incident response, stakeholder engagement, SLA/KPI tracking, change control, and operational readiness for deployments across on-prem and cloud environments. Drive continuous improvement in ticket resolution, knowledge management, and monitoring while mentoring IT support engineers and serving as Scrum Master to promote Agile practices.

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HD Supply
HD Supply
2 days ago

Manager – Tech Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead a team responsible for high-performance IT operations and support, ensuring end-to-end service management and reliable technology delivery. Own incident response, stakeholder engagement, SLA/KPI tracking, change control, and operational readiness for deployments across on-prem and cloud environments. Drive continuous improvement in ticket resolution, knowledge management, and monitoring while mentoring IT support engineers and serving as Scrum Master to promote Agile practices.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Manager level

Key Responsibilities

  • •Define operational strategy, service delivery models, and annual resource/budget plans aligned to business priorities.
  • •Oversee daily IT support operations, ensuring stability, availability, and reliability of technology services.
  • •Lead major incident response and coordinate resolution across internal and external teams while managing SLAs, KPIs, and operational metrics.
  • •Manage change control, risk assessments, and operational readiness for deployments and enhancements, ensuring compliance with IT controls, security standards, and audit requirements.
  • •Lead and develop the operations team; mentor IT support engineers, drive performance management, and serve as Scrum Master to promote Agile practices and remove delivery roadblocks.

Key Requirements

  • •Bachelor’s or Master’s degree in information technology, computer science, or a related field.
  • •9–12 years of IT experience, including at least 5 years in an IT operations leadership or service delivery role.
  • •Proven experience leading incident resolution, change/release management, and team leadership in an IT operations context.
  • •Familiarity with ITSM tools (e.g., ServiceNow), SLAs, and monitoring for cloud/hybrid infrastructure.
  • •Strong skills in incident, change, problem, and release management frameworks, with experience supporting 24x7 environments.
Experience:9-12 years
Education:Bachelor's in information technology, computer science, or a related field
Skills:Incident responseStakeholder managementCrisis managementContinuous improvementTeam leadership
Certifications:ITILAgile/ScrumPMP
Tech Stack:SAP BODSMuleSoftServiceNowLinuxSnowflakeGCPSREAIOpsDevOpsFinOpsITSMAgile/ScrumAPI-firstML

Company Brief

HD Supply
Wholesale distributor of maintenance, repair and operations (MRO) products, providing building materials, construction supplies, and related services to contractors, property managers, and facility maintenance professionals across North America.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Atlanta, United States
WebsiteLinkedIn