Aveva

3 weeks ago

Senior Technical Support Engineer - Simulation, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide end-to-end technical support for AVEVA Simulation products, including troubleshooting, root-cause analysis, and driving product improvements with R&D and Product Management. Build trusted customer relationships by understanding business objectives and enabling higher value from simulation solutions. Deliver training, workshops, and technical presentations across EMEA, and support software evaluations, proof-of-concepts, and pre-sales engagements while mentoring junior engineers.

Location: Frankfurt, Germany

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Support customers in day-to-day use of AVEVA Simulation products, owning cases end-to-end with clear communication.
•Lead complex troubleshooting by reproducing, analyzing, identifying root causes, and collaborating with Product Management and R&D.
•Deliver customer training courses, workshops, and technical presentations remotely and on-site across EMEA.
•Support software evaluations, proof-of-concept activities, and pre-sales engagements with technical expertise and simulation demonstrations.
•Develop and maintain technical knowledge articles and mentor junior engineers to grow team capabilities.

Travel: Medium travel

Key Requirements

•Bachelor's degree in Chemical Engineering, Process Engineering, or a related engineering discipline.
•Minimum 4 years of experience in the process industries, including process design, operations, simulation, consulting, or technical support.
•Fluent German and English, both written and verbal.
•Strong analytical and problem-solving skills to diagnose and resolve complex technical issues.
•Willingness to travel regularly across Germany and the wider EMEA region.

Experience:4+ yearsProcess industriesRefiningPetrochemicalsEnergy transitionSustainabilityCarbon captureHydrogenRenewables

Education:Bachelor's in Chemical Engineering, Process Engineering, or a related engineering discipline

Skills:Analytical problem-solvingStructured troubleshootingCustomer-focusedIndependent workMentoring

Languages:GermanEnglish

Tech Stack:AVEVA SimulationAVEVA Process SimulationPRO/IIDynamic SimulationAVEVA APSAspen PlusAspen HYSYSUniSimGPROMS

Company Brief

Aveva

Provides industrial software for engineering, design, and information management across industries including oil & gas, manufacturing, and utilities. Delivers solutions for digital transformation, asset performance, and operations optimization.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 1967

Glassdoor: 3.6

Website LinkedIn

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Aveva

3 weeks ago

Senior Technical Support Engineer - Simulation, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Frankfurt, Germany

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Support customers in day-to-day use of AVEVA Simulation products, owning cases end-to-end with clear communication.
•Lead complex troubleshooting by reproducing, analyzing, identifying root causes, and collaborating with Product Management and R&D.
•Deliver customer training courses, workshops, and technical presentations remotely and on-site across EMEA.
•Support software evaluations, proof-of-concept activities, and pre-sales engagements with technical expertise and simulation demonstrations.
•Develop and maintain technical knowledge articles and mentor junior engineers to grow team capabilities.

Travel: Medium travel

Key Requirements

•Bachelor's degree in Chemical Engineering, Process Engineering, or a related engineering discipline.
•Minimum 4 years of experience in the process industries, including process design, operations, simulation, consulting, or technical support.
•Fluent German and English, both written and verbal.
•Strong analytical and problem-solving skills to diagnose and resolve complex technical issues.
•Willingness to travel regularly across Germany and the wider EMEA region.

Experience:4+ yearsProcess industriesRefiningPetrochemicalsEnergy transitionSustainabilityCarbon captureHydrogenRenewables

Education:Bachelor's in Chemical Engineering, Process Engineering, or a related engineering discipline

Skills:Analytical problem-solvingStructured troubleshootingCustomer-focusedIndependent workMentoring

Languages:GermanEnglish

Tech Stack:AVEVA SimulationAVEVA Process SimulationPRO/IIDynamic SimulationAVEVA APSAspen PlusAspen HYSYSUniSimGPROMS

Company Brief

Aveva

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 1967

Glassdoor: 3.6

Website LinkedIn