Allianz

2 months ago

MANAGER, OPERATION TRANSFORMATION (ASIA PACIFIC) (Kuala Lumpur, MY)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead regional transformation for Allianz’s Operations in Asia Pacific by steering CX and process improvements across policy onboarding, servicing, and claims. Drive KPI performance, regional roadmaps, and cross-market harmonization with a focus on data-driven insights, process optimization, and stakeholder collaboration to elevate customer experience.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Manager level

Key Responsibilities

•Improve CX metrics across onboarding, servicing and claims by leveraging data analytics to provide insights for decision-making and target setting.
•Define and monitor top-down CX targets using benchmarks, collaborating with operating entities to align baselines and drive regional commitments.
•Develop and manage CX communities of experts to share best practices and stay ahead of trends in customer experience and operations.
•Implement transparent benefit tracking mechanisms to monitor progress and guide course corrections and ensure alignment with regional SD/PD plans.
•Lead regional solutioning and program initiatives, including RFP/RFI activities, project governance, and documentation of requirements for process improvements and harmonization.

Key Requirements

•5+ years of insurance industry experience, ideally in General and Life insurance
•Hands-on experience with process improvement for operations (e.g., underwriting, policy management, claims)
•Experience in creating user stories, business requirements, and flow diagrams; proven track in digital transformation or AI/chatbot projects
•Ability to collaborate effectively with UI/UX teams for hybrid conversational journeys
•Familiarity with insurance domain and policy servicing processes

Experience:5+ yearsInsurance

Skills:Data analysisCommunicationStakeholder managementProblem-solving

Tech Stack:Power BIExcelJiraSharePointMS Teams

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

2 months ago

MANAGER, OPERATION TRANSFORMATION (ASIA PACIFIC) (Kuala Lumpur, MY)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Manager level

Key Responsibilities

•Improve CX metrics across onboarding, servicing and claims by leveraging data analytics to provide insights for decision-making and target setting.
•Define and monitor top-down CX targets using benchmarks, collaborating with operating entities to align baselines and drive regional commitments.
•Develop and manage CX communities of experts to share best practices and stay ahead of trends in customer experience and operations.
•Implement transparent benefit tracking mechanisms to monitor progress and guide course corrections and ensure alignment with regional SD/PD plans.
•Lead regional solutioning and program initiatives, including RFP/RFI activities, project governance, and documentation of requirements for process improvements and harmonization.

Key Requirements

•5+ years of insurance industry experience, ideally in General and Life insurance
•Hands-on experience with process improvement for operations (e.g., underwriting, policy management, claims)
•Experience in creating user stories, business requirements, and flow diagrams; proven track in digital transformation or AI/chatbot projects
•Ability to collaborate effectively with UI/UX teams for hybrid conversational journeys
•Familiarity with insurance domain and policy servicing processes

Experience:5+ yearsInsurance

Skills:Data analysisCommunicationStakeholder managementProblem-solving

Tech Stack:Power BIExcelJiraSharePointMS Teams

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn