Switchboard Operator

Live Nation Entertainment
Ohio
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Teamwork","Problem-solving","Judgment","Interpersonal skills"]

Handle guest and customer inquiries by answering inbound calls, emails, and in-person questions. Deliver exemplary customer service to resolve concerns, adapt to customer needs, and refer unresolved grievances to the right departments. Maintain accurate records of interactions and support venue sustainability efforts, including end-of-show coordination and equipment/recycling tasks when needed.

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FursaFursa
Live Nation Entertainment
Live Nation Entertainment
4 months ago

Switchboard Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Handle guest and customer inquiries by answering inbound calls, emails, and in-person questions. Deliver exemplary customer service to resolve concerns, adapt to customer needs, and refer unresolved grievances to the right departments. Maintain accurate records of interactions and support venue sustainability efforts, including end-of-show coordination and equipment/recycling tasks when needed.
Location: Ohio
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver exemplary customer service to maintain customer loyalty by handling inbound calls, emails, and in-person inquiries.
  • •Adapt to customer needs, ensuring understanding and taking appropriate action to meet expectations.
  • •Refer unresolved customer grievances to designated departments for further investigation.
  • •Confer with customers by telephone, email, or in person and provide accurate information.
  • •Keep records of customer interactions, including inquiries, complaints, and actions taken.

Key Requirements

  • •High School Diploma or equivalent education.
  • •At least 2 years of experience in customer service and communications.
  • •Strong strategic thinking and creative problem-solving skills.
  • •Excellent verbal, written, and interpersonal communication skills.
  • •Strong judgment, tact, diplomacy, and teamwork skills.
Experience:2+ years
Education:High School
Skills:CommunicationTeamworkProblem-solvingJudgmentInterpersonal skills

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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Glassdoor: 3.7
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