GovCIO

10 months ago

Senior QA ServiceNow Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Manage and optimize a ServiceNow platform by administering core modules, building workflows and custom applications, and monitoring health, performance, and compliance with ITIL practices. Own QA delivery by developing test cases and scenarios, executing regression, functional, and end-to-end testing, coordinating defect resolution, and maintaining QA documentation. Collaborate with stakeholders on requirements and participate in UAT to validate updates, integrations, and workflow changes.

Location: Washington

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Administer, configure, and maintain the ServiceNow platform and core modules (Incident, Problem, Change, Asset, CMDB, Request, Knowledge).
•Develop and implement custom applications and workflows using ServiceNow Studio and Flow Designer.
•Manage user roles, access controls, and permissions to support data security, and collaborate with stakeholders on requirements.
•Develop and maintain test cases, scripts, and scenarios; perform regression testing for releases, enhancements, and patches.
•Conduct functional and end-to-end testing, coordinate defect resolution, follow change control processes, and participate in UAT while maintaining QA documentation.

Pay and Benefits

Salary: USD 125,000 - 135,000 annually

Key Requirements

•6+ years of experience in ServiceNow administration.
•Experience with ServiceNow development, scripting (JavaScript, Glide), and Flow Designer.
•Understanding of ITIL practices and frameworks; ITIL Foundation certification preferred.
•Experience with QA processes, methodologies, and tools (e.g., test case management, defect tracking).
•Bachelor's with 8+ years (or commensurate experience).

Experience:6+ years

Education:Bachelor's

Skills:AnalyticalProblem-solvingCommunicationDocumentation

Certifications:ITIL FoundationCSACAD

Languages:English

Tech Stack:ServiceNowServiceNow StudioFlow DesignerIncidentProblemChangeAssetCMDBRequestKnowledgeJavaScriptGlideITILTest case managementDefect trackingAgileScrumATFPerformance AnalyticsUAT

Eligibility

Security Clearance:Top Secret

Company Brief

GovCIO

Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn

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GovCIO

10 months ago

Senior QA ServiceNow Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Washington

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Administer, configure, and maintain the ServiceNow platform and core modules (Incident, Problem, Change, Asset, CMDB, Request, Knowledge).
•Develop and implement custom applications and workflows using ServiceNow Studio and Flow Designer.
•Manage user roles, access controls, and permissions to support data security, and collaborate with stakeholders on requirements.
•Develop and maintain test cases, scripts, and scenarios; perform regression testing for releases, enhancements, and patches.
•Conduct functional and end-to-end testing, coordinate defect resolution, follow change control processes, and participate in UAT while maintaining QA documentation.

Pay and Benefits

Salary: USD 125,000 - 135,000 annually

Key Requirements

•6+ years of experience in ServiceNow administration.
•Experience with ServiceNow development, scripting (JavaScript, Glide), and Flow Designer.
•Understanding of ITIL practices and frameworks; ITIL Foundation certification preferred.
•Experience with QA processes, methodologies, and tools (e.g., test case management, defect tracking).
•Bachelor's with 8+ years (or commensurate experience).

Experience:6+ years

Education:Bachelor's

Skills:AnalyticalProblem-solvingCommunicationDocumentation

Certifications:ITIL FoundationCSACAD

Languages:English

Tech Stack:ServiceNowServiceNow StudioFlow DesignerIncidentProblemChangeAssetCMDBRequestKnowledgeJavaScriptGlideITILTest case managementDefect trackingAgileScrumATFPerformance AnalyticsUAT

Eligibility

Security Clearance:Top Secret

Company Brief

GovCIO

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn