Onsite Administrator Level II (Printer Technician) - Falls Church, VA

HP
Virginia
Workplace: OnsiteFull timeUSD 22 - 33 hourlyFunction: Administration & Executive AssistanceSkills: ["Effective communication","Results orientation","Learning agility","Digital fluency","Customer centricity"]

Provide advanced onsite support for enterprise printers and print management solutions, handling complex troubleshooting across hardware, connectivity, firmware, and print quality. Configure and resolve network printing environments (TCP/IP, DNS, DHCP, SNMP) and secure printing technologies. Manage escalated service tickets before vendor escalation, mentor Level 1/2 technicians, and maintain detailed documentation with root-cause analysis to improve reliability and meet SLAs.

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FursaFursa
HP
HP
2 months ago

Onsite Administrator Level II (Printer Technician) - Falls Church, VA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide advanced onsite support for enterprise printers and print management solutions, handling complex troubleshooting across hardware, connectivity, firmware, and print quality. Configure and resolve network printing environments (TCP/IP, DNS, DHCP, SNMP) and secure printing technologies. Manage escalated service tickets before vendor escalation, mentor Level 1/2 technicians, and maintain detailed documentation with root-cause analysis to improve reliability and meet SLAs.
Location: Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide advanced onsite support for printers and print management solutions.
  • •Diagnose and resolve complex hardware failures, connectivity issues, firmware problems, and print quality defects.
  • •Perform major repairs and component replacement (including fusers, transfer belts, imaging units, power supplies, controllers, and formatter boards).
  • •Configure and troubleshoot network printing environments and enterprise print management solutions, including secure printing technologies.
  • •Manage escalated service tickets and mentor Level 1 and Level 2 technicians, maintaining service documentation and root cause analysis reports.

Pay and Benefits

Salary: USD 22 - 33 hourly
Perks:Health InsuranceDentalVisionDisability InsuranceEmployee AssistanceFlexible SpendingLife InsurancePaid LeaveParental LeavePaid Holidays

Key Requirements

  • •5+ years of experience in maintenance in quality-related environments.
  • •Experience supporting enterprise printers, copiers, and multifunction devices.
  • •Strong understanding of printer hardware architecture and repair procedures.
  • •Advanced knowledge of printing environments, print servers, and network protocols.
  • •Ability to troubleshoot and support enterprise print management software, performing diagnostics and root cause analysis.
Skills:Effective communicationResults orientationLearning agilityDigital fluencyCustomer centricity
Certifications:Print Manufacturer certificationsCompTIA A+CompTIA Network+
Tech Stack:TCP/IPDNSDHCPSNMPPrint serversPrint queuesMicrosoft Active DirectoryGroup PolicyCloud-based print solutions

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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