3 weeks ago

Onsite Administrator Level II (Printer Technician) - Falls Church, VA

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Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide advanced onsite support for enterprise printers and print management solutions, handling complex troubleshooting, repair, installation, configuration, and optimization. Diagnose hardware, connectivity, firmware, and print quality issues, and manage escalated service tickets prior to vendor escalation. Configure network printing environments, maintain detailed documentation and root-cause analyses, mentor junior technicians, and support fleet assessments and deployments to improve reliability and SLA compliance.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide advanced onsite support for printers and print management solutions.
•Diagnose and resolve complex hardware failures, connectivity issues, firmware problems, and print quality defects.
•Perform major repairs, rebuilds, and component replacements for enterprise printing equipment.
•Configure and troubleshoot network printing environments and install and support enterprise print management and secure printing technologies.
•Manage escalated service tickets, mentor junior technicians, maintain documentation/root-cause analyses, and support fleet assessments and deployments.

Pay and Benefits

Salary: USD 22 - 33 hourly

Perks:Health InsuranceDentalVisionLife InsuranceParental LeaveDisability Insurance

Key Requirements

•5+ years of experience in maintenance in quality-related environments.
•Experience supporting enterprise printers, copiers, and multifunction devices.
•Strong understanding of printer hardware architecture and repair procedures with advanced troubleshooting and root-cause analysis.
•Advanced knowledge of printing environments, print servers, and network protocols.
•Experience troubleshooting and supporting enterprise print management software, with relevant certifications preferred.

Skills:CommunicationCustomer centricityLearning agilityResults orientationDigital fluency

Certifications:CompTIA A+CompTIA Network+

Tech Stack:TCP/IPDNSDHCPSNMPPrint serversPrint queuesMicrosoft Active DirectoryGroup PolicyCloud-based print solutions

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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