Product & Application Expert – Separation

Alfalaval
Richmond, Houston
Workplace: RemoteFull timeUSD 93,000 - 110,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: associatesSkills: ["Customer focus","Communication","Problem-solving","Troubleshooting","Teamwork"]

Act as a separation equipment subject-matter expert supporting customers throughout the sales process. You’ll troubleshoot complex technical issues, deliver product and application presentations, and coordinate value-added service rollouts with Service Sales and Field Service. Drive continuous improvements through condition audits and reliability analysis using data from connected equipment, generate leads in OneCRM, and define/training programs for employees, channels, and customers while traveling up to 40%.

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FursaFursa
Alfalaval
Alfalaval
9 hours ago

Product & Application Expert – Separation

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Last checked: 9 hours agoStatus: Live

Job Summary

Act as a separation equipment subject-matter expert supporting customers throughout the sales process. You’ll troubleshoot complex technical issues, deliver product and application presentations, and coordinate value-added service rollouts with Service Sales and Field Service. Drive continuous improvements through condition audits and reliability analysis using data from connected equipment, generate leads in OneCRM, and define/training programs for employees, channels, and customers while traveling up to 40%.
Location: Richmond, Houston
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as an SME for separation equipment products and their application, supporting customers with technical issues across the sales process.
  • •Partner with Service Sales and Field Service to roll out and implement value-added services, including customer visits and product presentations.
  • •Troubleshoot complex technical problems and act as a visible technical expert (virtual and in person) while promoting Alfa Laval with customers.
  • •Develop reliability analysis methods and analyze data from connected equipment to diagnose reliability issues and recommend improvements.
  • •Generate service sales follow-up leads in OneCRM, define and deliver training programs, and act as a launch champion for new service products.
Travel: High travel

Pay and Benefits

Salary: USD 93,000 - 110,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •5+ years of rotating or related industrial equipment experience.
  • •Strong product knowledge and/or application experience with decanter centrifuges.
  • •Ability to gather, analyze, and suggest solutions to technical problems that arise during the process.
  • •Excellent customer interaction skills with strong English verbal and written communication.
  • •Strong working knowledge of Microsoft Office and Windows, plus electrical troubleshooting experience.
Experience:5+ yearsIndustrial equipment
Education:Associate's
Skills:Customer focusCommunicationProblem-solvingTroubleshootingTeamwork
Languages:English
Tech Stack:OneCRMMicrosoft OfficeWindows

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn