Salesforce

23 hours ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Investigate and resolve complex Salesforce support issues within the Cloud Success Group, covering functionality, integrations, APIs, and platform performance. Use code-assisted troubleshooting to read customer code (HTML, CSS, JavaScript, SQL) and identify root causes. Provide timely, best-practice guidance, manage the full issue lifecycle, and contribute to technical documentation through knowledge base articles and solution guides.

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead investigation and resolution of complex support issues related to Salesforce functionalities, integrations, APIs, and platform performance.
•Analyze customer-reported issues by reading and understanding customer code (HTML, CSS, JavaScript, SQL) to pinpoint root causes.
•Provide clear, professional, timely solutions and best-practice guidance to optimize customer use of the platform.
•Manage the full issue lifecycle from initial contact through resolution to ensure excellent customer experience.
•Create and maintain technical documentation, knowledge base articles, and solution guides for internal teams and customers.

Key Requirements

•Proven ability to diagnose and resolve technical issues in an enterprise software or SaaS environment.
•Strong ability to read and understand code and technical structures, including SQL, JavaScript, HTML, and CSS.
•Intermediate-level SQL skills for data retrieval, analysis, and troubleshooting.
•Familiarity with web services, including REST/SOAP APIs.
•Exceptional written and verbal communication with the ability to explain complex technical findings to technical and non-technical audiences.

Experience:SaaSEnterprise software

Skills:CommunicationCustomer focusProblem-solving

Certifications:Salesforce certifications

Tech Stack:SQLJavaScriptHTMLCSSRESTSOAPAPIsWeb servicesAgentforceData cloudAMPScriptSSJS

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

23 hours ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead investigation and resolution of complex support issues related to Salesforce functionalities, integrations, APIs, and platform performance.
•Analyze customer-reported issues by reading and understanding customer code (HTML, CSS, JavaScript, SQL) to pinpoint root causes.
•Provide clear, professional, timely solutions and best-practice guidance to optimize customer use of the platform.
•Manage the full issue lifecycle from initial contact through resolution to ensure excellent customer experience.
•Create and maintain technical documentation, knowledge base articles, and solution guides for internal teams and customers.

Key Requirements

•Proven ability to diagnose and resolve technical issues in an enterprise software or SaaS environment.
•Strong ability to read and understand code and technical structures, including SQL, JavaScript, HTML, and CSS.
•Intermediate-level SQL skills for data retrieval, analysis, and troubleshooting.
•Familiarity with web services, including REST/SOAP APIs.
•Exceptional written and verbal communication with the ability to explain complex technical findings to technical and non-technical audiences.

Experience:SaaSEnterprise software

Skills:CommunicationCustomer focusProblem-solving

Certifications:Salesforce certifications

Tech Stack:SQLJavaScriptHTMLCSSRESTSOAPAPIsWeb servicesAgentforceData cloudAMPScriptSSJS

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor