Crusoe

4 days ago

Cloud Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own technical customer support for Crusoe Cloud, helping customers successfully use sustainable, low-cost GPU compute for AI/ML, physics simulations, and computational biology. You’ll be the primary technical point of contact, resolve issues across VMs, hardware failures, and scaling tests, triage alerts, and participate in a 24/7 on-call rotation. Partner with SRE, Networking, and Storage teams on RCA, while creating documentation and training assets to improve support quality.

Location: Sunnyvale

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide technical customer support via Zendesk while meeting SLAs and maintaining high CSAT.
•Participate in a 24/7 on-call rotation and ensure timely resolution of critical issues.
•Troubleshoot and resolve issues involving VMs, hardware failures, and scaling tests using CLI and internal tools.
•Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams to deliver root cause analysis (RCA), and create onboarding/training materials, knowledge base documentation, and SOPs.

Pay and Benefits

Salary: USD 125,000 - 145,000 annually

Equity and Bonus:Equity

Perks:RsusHealth InsuranceDentalVisionPaid LeavePaid HolidaysPaid ParentalLife InsuranceLong-term Disability401k

Key Requirements

•Bachelor’s degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
•2–5 years of experience in a customer support role, ideally within cloud, storage, or networking environments.
•Strong Linux CLI skills and proficiency with Git for code management and collaboration.
•Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
•Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and software defined networking (SDN).

Experience:4+ yearsCloudHPCCustomer support

Education:Bachelor's in IT, Computer Science, Engineering

Skills:Customer serviceCommunicationProblem-solvingOn-call readinessCollaboration

Certifications:CKACKADCKSKCNAAWS Machine Learning - SpecialtyData Analytics - SpecialtySolutions Architect - ProfessionalDeveloper - AssociateNVIDIA AI Infrastructure and OperationsGenerative AI and LLMsGenerative AI Multi-modalLinux Foundation IT AssociateSystem Administrator

Tech Stack:ZendeskLinuxGitKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsCLIInfinibandRDMARoCESoftware Defined Networking (SDN)

Company Brief

Crusoe

Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Crusoe

4 days ago

Cloud Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Sunnyvale

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide technical customer support via Zendesk while meeting SLAs and maintaining high CSAT.
•Participate in a 24/7 on-call rotation and ensure timely resolution of critical issues.
•Troubleshoot and resolve issues involving VMs, hardware failures, and scaling tests using CLI and internal tools.
•Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams to deliver root cause analysis (RCA), and create onboarding/training materials, knowledge base documentation, and SOPs.

Pay and Benefits

Salary: USD 125,000 - 145,000 annually

Equity and Bonus:Equity

Perks:RsusHealth InsuranceDentalVisionPaid LeavePaid HolidaysPaid ParentalLife InsuranceLong-term Disability401k

Key Requirements

•Bachelor’s degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
•2–5 years of experience in a customer support role, ideally within cloud, storage, or networking environments.
•Strong Linux CLI skills and proficiency with Git for code management and collaboration.
•Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
•Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and software defined networking (SDN).

Experience:4+ yearsCloudHPCCustomer support

Education:Bachelor's in IT, Computer Science, Engineering

Skills:Customer serviceCommunicationProblem-solvingOn-call readinessCollaboration

Tech Stack:ZendeskLinuxGitKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsCLIInfinibandRDMARoCESoftware Defined Networking (SDN)

Company Brief

Crusoe

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor