HSBC

4 weeks ago

Payment Services Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead and oversee payment services operations in Taipei, driving collaborative execution with cross-functional teams. Manage daily workflows, ensure regulatory compliance and internal controls, optimize processes, and coach staff on PCM/e-banking products, aiming to boost productivity, service quality, and customer satisfaction within HSBC’s Group Chief Operating Office.

Location: Taipei

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Maintain good communication with customers, provide professional consulting to customer queries, and promptly respond to correspondences to ensure timely care of all customer queries.
•Monitor daily operations, control overtime, review workflows/procedures, and guide team members to enhance payment services productivity and quality; assess systems and workflows to increase productivity.
•Understand objectives, set priorities, and coordinate with staff and colleagues from other departments to complete projects efficiently and effectively.
•Regularly review workflow and procedures on product/service processes to ensure team members are familiar with guidelines and regulations; conduct staff training to ensure compliance.
•Maintain HSBC internal control standards, including timely implementation of audit points and adherence to Group Compliance Policy; be aware of operational risk and ensure actions mitigate risk.

Key Requirements

•5 years banking experience, especially in operation and project field
•Professional foreign exchange regulations and banking knowledge
•Familiar with payment procedures and banking system
•Fluent in English speaking and writing
•Good communication skill

Experience:5+ yearsBanking

Skills:CommunicationLeadershipTeamworkTrainingEnglish

Certifications:Certificate of Internal Control

Languages:English

Tech Stack:ExcelAccess

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

4 weeks ago

Payment Services Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Taipei

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Maintain good communication with customers, provide professional consulting to customer queries, and promptly respond to correspondences to ensure timely care of all customer queries.
•Monitor daily operations, control overtime, review workflows/procedures, and guide team members to enhance payment services productivity and quality; assess systems and workflows to increase productivity.
•Understand objectives, set priorities, and coordinate with staff and colleagues from other departments to complete projects efficiently and effectively.
•Regularly review workflow and procedures on product/service processes to ensure team members are familiar with guidelines and regulations; conduct staff training to ensure compliance.
•Maintain HSBC internal control standards, including timely implementation of audit points and adherence to Group Compliance Policy; be aware of operational risk and ensure actions mitigate risk.

Key Requirements

•5 years banking experience, especially in operation and project field
•Professional foreign exchange regulations and banking knowledge
•Familiar with payment procedures and banking system
•Fluent in English speaking and writing
•Good communication skill

Experience:5+ yearsBanking

Skills:CommunicationLeadershipTeamworkTrainingEnglish

Certifications:Certificate of Internal Control

Languages:English

Tech Stack:ExcelAccess

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn