Coordinator Rider On Ground Ops

Delivery Hero
Iraq
Workplace: OnsiteFull timeFunction: Executive & General ManagementEducation: bachelorsSkills: ["Communication","People management","Coaching","Negotiation","Public speaking","Presentation"]

Own and improve rider performance for assigned zone(s) by tracking compliance, identifying performance gaps, and driving action plans. Lead rider recruitment, manage the rider roster (shifts, breaks, off-days), and oversee onboarding and training schedules with trainers/supervisors. Ensure rider equipment inventory compliance, audit rider appearance and behavior during on-ground visits, coach low performers, and help reduce customer complaints.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Delivery Hero
Delivery Hero
1 month ago

Coordinator Rider On Ground Ops

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own and improve rider performance for assigned zone(s) by tracking compliance, identifying performance gaps, and driving action plans. Lead rider recruitment, manage the rider roster (shifts, breaks, off-days), and oversee onboarding and training schedules with trainers/supervisors. Ensure rider equipment inventory compliance, audit rider appearance and behavior during on-ground visits, coach low performers, and help reduce customer complaints.
Location: Iraq
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Monitor and improve rider performance and compliance for allocated zone(s).
  • •Lead rider recruitment for the allocated zones.
  • •Lead a team of rider coordinators and/or rider captains.
  • •Manage rider roster, including shift/break/off-day allocation.
  • •Set up and execute onboarding/training schedules and performance improvement plans; coach/warn riders and audit behavior on ground visits.

Key Requirements

  • •Bachelor's degree.
  • •2-3 years of experience in the food/grocery tech industry is highly preferred.
  • •Proficiency with Google Suite tools such as GDoc, GSheet, GSlides, and GForms.
  • •Strong written and verbal communication skills; English and Arabic are a must.
  • •Experience managing larger groups of people.
Experience:Food/grocery tech
Education:Bachelor's
Skills:CommunicationPeople managementCoachingNegotiationPublic speakingPresentation
Languages:EnglishArabic
Tech Stack:Google SuiteGDocGSheetGSlidesGForms

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor