Key Account Manager Land Forces Egypt

Thales
Cairo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: mastersSkills: ["Leadership","Communication","Negotiation","Problem-solving","Networking"]

Own the end-to-end customer relationship for Land Forces accounts, coordinating access and messaging to drive satisfaction and growth. Develop and execute key account plans, track market/customer signals and competitors, and support bid and contract activities—including bid plans, reviews, negotiations, and customer/partner relationship management. During implementation, monitor satisfaction and resolve issues with project and contract stakeholders while contributing to objectives, scenarios, and winning strategies.

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FursaFursa
Thales
Thales
1 day ago

Key Account Manager Land Forces Egypt

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Last checked: 1 hour agoStatus: Live

Job Summary

Own the end-to-end customer relationship for Land Forces accounts, coordinating access and messaging to drive satisfaction and growth. Develop and execute key account plans, track market/customer signals and competitors, and support bid and contract activities—including bid plans, reviews, negotiations, and customer/partner relationship management. During implementation, monitor satisfaction and resolve issues with project and contract stakeholders while contributing to objectives, scenarios, and winning strategies.
Location: Cairo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Act as the key interface with the customer, coordinating access to maintain and improve customer satisfaction.
  • •Establish and implement Key Account Plans; detect priority programs and monitor market, customer feedback, and competitor movement.
  • •Contribute to bid and contract phases: define objectives/scenarios/winning strategies, prepare and implement bid plans, and manage bid reviews and handovers.
  • •Coordinate with internal divisions and key industrial partners for business promotion and customer satisfaction; support bid negotiations under the Capture Leader.
  • •In project implementation, monitor customer satisfaction and liaise with project and contract management to resolve customer issues.

Key Requirements

  • •10+ years’ experience in a senior leadership management role and 10+ years’ experience in strategic account management.
  • •Proven experience in customer management and engagement.
  • •Track record of leading diverse and senior blended teams.
  • •Knowledge of Egypt business and political challenges/opportunities is required.
  • •Proven background in the Defence industry and strong commercial/project knowledge to address delivery issues and develop strategies.
Experience:10+ yearsDefenceStrategic account management
Education:Master's in business administration
Skills:LeadershipCommunicationNegotiationProblem-solvingNetworking
Languages:ArabicEnglishFrench

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn