Apprentice

American Express
Gurugram
Workplace: HybridFull timeFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Active listening","Problem-solving","Resilience","Multitasking","Integrity"]

Provide customer care to American Express Card Members through chat and phone in a fast-paced, structured environment. Handle multiple conversations (including 2–3 chat sessions simultaneously), investigate issues, and deliver tailored solutions aimed at resolving on first contact. Meet performance goals for customer satisfaction, handling time, schedule adherence, consultative skills, and compliance. Work rotating 24/7 shifts with a hybrid schedule (on-site 3 days/week) and maintain integrity when handling sensitive customer information.

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FursaFursa
American Express
American Express
1 day ago

Apprentice

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide customer care to American Express Card Members through chat and phone in a fast-paced, structured environment. Handle multiple conversations (including 2–3 chat sessions simultaneously), investigate issues, and deliver tailored solutions aimed at resolving on first contact. Meet performance goals for customer satisfaction, handling time, schedule adherence, consultative skills, and compliance. Work rotating 24/7 shifts with a hybrid schedule (on-site 3 days/week) and maintain integrity when handling sensitive customer information.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Deliver extraordinary service to Card Members via chat or phone in a customer-care environment.
  • •Consult with Card Members to understand needs and tailor unique solutions while reinforcing benefits of card membership.
  • •Develop consulting skills including building connection through care and empathy, handling objections, and providing solutions.
  • •Address 2–3 chat conversations simultaneously while toggling between screens/tools.
  • •Meet and exceed performance goals including customer satisfaction, handling time, schedule adherence, and compliance regulations.

Key Requirements

  • •Bachelor’s degree.
  • •Not more than 5 years between highest education completion date and joining date.
  • •Should not have enrolled in any prior Government Apprenticeship programs.
  • •Computer literate—able to navigate multiple systems and applications quickly and accurately.
  • •Strong written and verbal communication skills with active listening to adapt to the Card Member’s style.
Education:Bachelor's
Skills:Active listeningProblem-solvingResilienceMultitaskingIntegrity

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn