IT Service Mgmt. Associate

Asmo
Dammam
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales Engineering0Education: bachelorsSkills: ["Training delivery","Cross-functional collaboration","Communication","Continuous improvement"]

Manage and optimize IT service delivery processes by implementing and improving IT service management frameworks. Monitor and report IT service performance using KPIs, and partner with IT teams, business stakeholders, and external vendors to define SLAs and OLAs. Lead incident and problem management, run service reviews with corrective actions, and support continuous improvement through IT service management training and awareness.

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FursaFursa
Asmo
Asmo
1 day ago

IT Service Mgmt. Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Manage and optimize IT service delivery processes by implementing and improving IT service management frameworks. Monitor and report IT service performance using KPIs, and partner with IT teams, business stakeholders, and external vendors to define SLAs and OLAs. Lead incident and problem management, run service reviews with corrective actions, and support continuous improvement through IT service management training and awareness.
Location: Dammam
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Design, implement, and improve IT service management processes and procedures.
  • •Monitor and report KPIs to measure and improve service quality and customer satisfaction.
  • •Collaborate with IT teams, business stakeholders, and vendors to define and implement SLAs and OLAs.
  • •Conduct regular service reviews, identify improvements, and implement corrective actions.
  • •Lead incident and problem management processes, including timely resolution and root cause analysis.

Key Requirements

  • •Bachelor’s degree in computer science, information technology, or equivalent from a recognized and accredited university is required.
  • •Master’s degree in computer science or information technology (or equivalent) is preferred.
  • •ITIL Foundation or higher-level certifications in IT service management are preferred.
  • •Demonstrated proficiency in oral and written English is required.
  • •0–3 years’ experience in the same field.
Education:Bachelor's in computer science, information technology
Skills:Training deliveryCross-functional collaborationCommunicationContinuous improvement
Certifications:ITIL Foundation
Languages:English
Tech Stack:ITSMITILIncident ManagementProblem ManagementKPIsSLAsOLAs

Company Brief

Asmo
Designs and manufactures automotive electrical components, motors, and mechatronic systems for vehicle applications, supplying OEMs with powertrain and electronic modules aimed at improving efficiency and vehicle performance.
Industry: Automotive
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