Support Operations, Privy

Stripe
New York
Full timeFunction: Communications, PR & CommunityExperience: 1-3 yearsSkills: ["Attention to detail","Bias for action","Ownership","Customer sentiment","Written and verbal communication"]

Own internal support systems and workflows for the Privy Developer Success team, acting as air traffic control for inbound support requests. Triage and route issues across the support stack (Pylon, Slack, HubSpot, and more), ensure CRM and support-data hygiene, and create runbooks for ticket triage and escalations. Partner with Sales, Engineering, and Product to improve support processes and build scalable workflows that help customers succeed.

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FursaFursa
Stripe
Stripe
1 day ago

Support Operations, Privy

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own internal support systems and workflows for the Privy Developer Success team, acting as air traffic control for inbound support requests. Triage and route issues across the support stack (Pylon, Slack, HubSpot, and more), ensure CRM and support-data hygiene, and create runbooks for ticket triage and escalations. Partner with Sales, Engineering, and Product to improve support processes and build scalable workflows that help customers succeed.
Location: New York
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Own triage and routing for inbound support tickets from Privy developers and end users, ensuring issues are assigned, tracked, and resolved promptly.
  • •Maintain data hygiene, consistency, and accuracy across the support stack including Pylon, Slack, HubSpot, and other systems.
  • •Partner cross-functionally with Sales, Engineering, and Product to continuously improve the quality and efficiency of support processes.
  • •Create and maintain internal runbooks for ticket triage, escalations, and engineering-support handoffs.
  • •Identify operational gaps and implement scalable workflows that help the team respond more effectively to customers.

Key Requirements

  • •1–3 years of experience in support operations, customer experience, technical program management, or a related operational role.
  • •Highly organized and process-driven, with strong attention to detail and a bias toward action and ownership.
  • •Strong customer-sentiment and urgency intuition, with sound judgment for prioritizing and escalating issues.
  • •Familiarity with customer-support tooling such as Pylon, Zendesk, Intercom, or Jira, and communication platforms like Slack.
  • •Comfort working across systems and maintaining high-quality CRM data in tools such as HubSpot or Salesforce.
Experience:1-3 years
Skills:Attention to detailBias for actionOwnershipCustomer sentimentWritten and verbal communication
Tech Stack:PylonSlackHubSpotZendeskIntercomJiraSalesforceCRMAPIsAI

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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