Relevance AI

1 month ago

Customer Success Manager - SF

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Customer Success Manager responsible for post-deployment advocacy across enterprise and strategic partners. Owns retention, adoption, and expansion by driving value, identifying new use cases, and coordinating with Solutions Architects, Account Executives, and Solutions Engineers to navigate technical complexities and deliver ROI. Builds executive-level relationships and leads AI-driven transformation roadmaps within a B2B SaaS platform.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own a portfolio of enterprise customer accounts post-implementation, maintaining strong relationships with day-to-day champions and executive business sponsors.
•Drive customer health, adoption, retention, and expansion by identifying high-impact opportunities for new use cases on the platform.
•Partner closely with Solutions Architects, Account Executives, and Solutions Engineers to build effective renewal and growth plans for each account.
•Maintain a strategic view across your book of business, assessing customer risk and opportunity and focusing your time where it will have the greatest impact.
•Lead clear, professional communication with customers, including regular updates, proactive account management, and high-quality discovery conversations.

Pay and Benefits

Perks:EsopParental LeaveMilestone MerchMeal AllowanceOffice Snacks

Key Requirements

•3+ years of experience in customer success, account management, or a related post-sales role, with experience supporting B2B SaaS customers.
•Experience working with enterprise or complex customers, including engaging VP-level and senior stakeholders.
•Strong relationship-building skills with the ability to establish trust, communicate with polish, and act as a credible advisor over time.
•Excellent discovery and consultative communication skills, including the confidence to ask thoughtful, challenging questions and navigate complex conversations.
•Strategic mindset with the ability to manage a portfolio of approximately 15-20 accounts, assess customer health, and prioritize actions that drive retention and expansion.

Experience:3+ yearsEnterpriseSaaSB2B

Skills:CommunicationRelationship-buildingStrategic thinkingCollaborationProblem-solving

Languages:English

Tech Stack:AI

Company Brief

Relevance AI

Provides a no-code platform to build and manage AI agents and agent teams for automating reasoning tasks, enabling businesses to create workflow automation, semantic search, and vector-based AI applications.

Industry: AI & Machine Learning

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: Surry Hills, Australia

Founded: 2020

Glassdoor: 4.4

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Relevance AI

1 month ago

Customer Success Manager - SF

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own a portfolio of enterprise customer accounts post-implementation, maintaining strong relationships with day-to-day champions and executive business sponsors.
•Drive customer health, adoption, retention, and expansion by identifying high-impact opportunities for new use cases on the platform.
•Partner closely with Solutions Architects, Account Executives, and Solutions Engineers to build effective renewal and growth plans for each account.
•Maintain a strategic view across your book of business, assessing customer risk and opportunity and focusing your time where it will have the greatest impact.
•Lead clear, professional communication with customers, including regular updates, proactive account management, and high-quality discovery conversations.

Pay and Benefits

Perks:EsopParental LeaveMilestone MerchMeal AllowanceOffice Snacks

Key Requirements

•3+ years of experience in customer success, account management, or a related post-sales role, with experience supporting B2B SaaS customers.
•Experience working with enterprise or complex customers, including engaging VP-level and senior stakeholders.
•Strong relationship-building skills with the ability to establish trust, communicate with polish, and act as a credible advisor over time.
•Excellent discovery and consultative communication skills, including the confidence to ask thoughtful, challenging questions and navigate complex conversations.
•Strategic mindset with the ability to manage a portfolio of approximately 15-20 accounts, assess customer health, and prioritize actions that drive retention and expansion.

Experience:3+ yearsEnterpriseSaaSB2B

Skills:CommunicationRelationship-buildingStrategic thinkingCollaborationProblem-solving

Languages:English

Tech Stack:AI

Company Brief

Relevance AI

Industry: AI & Machine Learning

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: Surry Hills, Australia

Founded: 2020

Glassdoor: 4.4

Website LinkedIn Glassdoor