Customer Assistance Coordinator - Roadside (Birmingham, GB, B37 7ET)

Allianz
United Kingdom
Workplace: HybridFull timeGBP 27,013.6+ annuallyFunction: Executive & General ManagementSkills: ["Communication","Listening","Empathy","Customer focus","Problem-solving"]

Support customers who need roadside assistance by answering inbound calls with professionalism, empathy, and efficiency. Manage assistance cases to deliver timely, appropriate service, and communicate updates clearly and consistently. Work within established call guidelines and procedures while collaborating with your team to drive service excellence. The role follows a hybrid working model, with shifts scheduled between 7:00 AM and 21:00 PM and includes weekends on a rotating pattern.

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Allianz
Allianz
1 month ago

Customer Assistance Coordinator - Roadside (Birmingham, GB, B37 7ET)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 53 minutes agoStatus: Live

Job Summary

Support customers who need roadside assistance by answering inbound calls with professionalism, empathy, and efficiency. Manage assistance cases to deliver timely, appropriate service, and communicate updates clearly and consistently. Work within established call guidelines and procedures while collaborating with your team to drive service excellence. The role follows a hybrid working model, with shifts scheduled between 7:00 AM and 21:00 PM and includes weekends on a rotating pattern.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Respond to customer calls with professionalism, empathy, and efficiency.
  • •Proactively manage assistance cases to ensure timely and appropriate service delivery.
  • •Communicate case updates clearly and consistently to customers.
  • •Follow established call guidelines and procedures to meet quality standards.
  • •Collaborate with team and management to drive service excellence.

Pay and Benefits

Salary: GBP 27,013.6 annually
Perks:Health InsurancePension SchemeLife AssurancePaid LeaveLearning Budget

Key Requirements

  • •Strong verbal communication and listening skills.
  • •Customer-focused, calm, and solutions-driven approach.
  • •Comfortable using multiple systems and managing tasks simultaneously.
  • •Ability to work flexible hours, including weekends and bank holidays.
  • •Desirable: experience in customer service, a call centre, or emergency services environment.
Experience:Customer serviceCall centreEmergency servicesRoadside assistanceMotor claims
Skills:CommunicationListeningEmpathyCustomer focusProblem-solving

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn