Customer Assistance Coordinator - Roadside (Birmingham, GB, B37 7ET)

Support customers who need roadside assistance by answering inbound calls with professionalism, empathy, and efficiency. Manage assistance cases to deliver timely, appropriate service, and communicate updates clearly and consistently. Work within established call guidelines and procedures while collaborating with your team to drive service excellence. The role follows a hybrid working model, with shifts scheduled between 7:00 AM and 21:00 PM and includes weekends on a rotating pattern.