Customer Success Engineer (Contract)

Retell AI
San Francisco
Workplace: RemoteContractUSD 6,000 - 7,500 monthlyFunction: Customer Success & Account ManagementExperience: 2-8 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Relationship building","Customer collaboration"]

Help enterprise customers deploy and scale Retell AI voice agents by supporting onboarding and technical deployment. Build conversation flows and integration strategies, debug issues across APIs, webhooks, SIP/telephony, authentication, and latency, and troubleshoot production deployments. Partner with Engineering and Product to turn customer feedback into improvements while working directly with customer engineering teams and codebases when needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Retell AI
Retell AI
3 days ago

Customer Success Engineer (Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Help enterprise customers deploy and scale Retell AI voice agents by supporting onboarding and technical deployment. Build conversation flows and integration strategies, debug issues across APIs, webhooks, SIP/telephony, authentication, and latency, and troubleshoot production deployments. Partner with Engineering and Product to turn customer feedback into improvements while working directly with customer engineering teams and codebases when needed.
Location: San Francisco
Workplace: Remote
Employment Type: Contract
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Support enterprise customer technical onboarding and deployments for AI voice agents.
  • •Help customers launch and scale AI voice agents, building trusted relationships with customer engineering teams.
  • •Build AI voice agents alongside customers, including conversation flows and deployment strategies.
  • •Debug APIs, webhooks, SIP/telephony, authentication, integrations, and latency issues.
  • •Troubleshoot production deployments and technical issues, including working in customer codebases when needed.
Travel: Low travel

Pay and Benefits

Salary: USD 6,000 - 7,500 monthly

Key Requirements

  • •Read, write, and speak in Mandarin and English.
  • •Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
  • •2–8 years of professional experience in customer success engineering, solutions engineering, forward deployed engineering, software engineering, or a similar technical role.
  • •Experience working with APIs and debugging technical issues.
  • •Strong communication skills and the ability to explain technical concepts clearly to customers.
Experience:2-8 yearsVoice aiAiEnterpriseStartup
Education:Bachelor's
Skills:CommunicationProblem-solvingRelationship buildingCustomer collaboration
Languages:MandarinEnglish
Tech Stack:PythonTypeScriptAPIsWebhooksSIPTelephonyAuthenticationIntegrationsLatencyLLMs

Company Brief

Retell AI
Provides an AI-powered platform for creating personalized, high-quality video content from text or templates, enabling businesses and creators to scale video production and engage audiences with automated, customizable video generation tools.
Industry: Digital Media
Website