Partner Operations Manager (GenAI & Emerging Products)

TikTok
Singapore
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5+ yearsSkills: ["People management","Communication","Strategic thinking","Risk management","Cross-functional collaboration"]

Own partner operations strategy for Trust and Safety’s extended workforce, ensuring smooth rollout of initiatives like workforce management, QA, and training. Manage complex vendor and internal stakeholder relationships, set governance and operating models to protect the health of sites and lines of business, and drive operational improvements for scalability and simplification. Lead a team of Partner Ops specialists, define metrics and execution procedures, and collaborate with cross-functional leadership while traveling 50–70%.

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FursaFursa
TikTok
TikTok
1 month ago

Partner Operations Manager (GenAI & Emerging Products)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own partner operations strategy for Trust and Safety’s extended workforce, ensuring smooth rollout of initiatives like workforce management, QA, and training. Manage complex vendor and internal stakeholder relationships, set governance and operating models to protect the health of sites and lines of business, and drive operational improvements for scalability and simplification. Lead a team of Partner Ops specialists, define metrics and execution procedures, and collaborate with cross-functional leadership while traveling 50–70%.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Define partner operations strategy to ensure smooth landing of initiatives including WFM, QA, and training.
  • •Manage complex vendor and internal stakeholder relationships.
  • •Establish governance, processes, and operating models to maintain site and line-of-business health with partner/vendor engagement.
  • •Deliver operational improvements to existing processes, driving scalability and simplification.
  • •Lead a team of Partner Ops specialists and develop metrics, milestones, structured programs, and procedures for day-to-day execution.
Travel: High travel

Key Requirements

  • •5+ years managing outsourced partner relationships with people management experience.
  • •Operations management, program management, and experience with large-scale transformation projects.
  • •Experience with end-to-end sourcing and contracting processes.
  • •Strategic thinking and the ability to analyze complex, ambiguous information.
  • •Demonstrated people leadership experience managing multiple direct reports in a global environment.
Experience:5+ yearsOutsourced partnershipsLarge-scale transformation
Skills:People managementCommunicationStrategic thinkingRisk managementCross-functional collaboration

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn