Manager, Operations, South Korea

Airwallex
Seoul
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 7+ yearsEducation: bachelorsSkills: ["Leadership","Stakeholder management","Data-driven problem-solving","Decision-making","Process improvement"]

Own South Korea operations for Airwallex, ensuring local rules and a seamless customer experience as the business and client base scale rapidly. Optimize and build operational processes, drive strategic improvement projects using data-driven problem solving, and align stakeholders across functions. Lead daily AML/compliance program monitoring (including KYC, AML, CTF, transaction monitoring, and name screening) while defining KPIs and reporting to improve efficiency and customer experience.

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Airwallex
Airwallex
2 months ago

Manager, Operations, South Korea

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Last checked: 15 hours agoStatus: Live

Job Summary

Own South Korea operations for Airwallex, ensuring local rules and a seamless customer experience as the business and client base scale rapidly. Optimize and build operational processes, drive strategic improvement projects using data-driven problem solving, and align stakeholders across functions. Lead daily AML/compliance program monitoring (including KYC, AML, CTF, transaction monitoring, and name screening) while defining KPIs and reporting to improve efficiency and customer experience.
Location: Seoul
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Own South Korea operations to ensure a seamless customer experience and adherence to local rules and regulations.
  • •Identify and drive strategic projects to improve customer experience and operationalize internal functions.
  • •Manage daily operation and monitoring of AML/compliance programs, including KYC, AML, CTF, transaction monitoring, and name screening.
  • •Work cross-functionally to ensure stakeholder alignment and deliver desired outcomes, including building customer support processes.
  • •Define KPIs and build reporting to improve customer experience while driving efficiency improvements.

Key Requirements

  • •Bachelor’s Degree or equivalent.
  • •7+ years relevant experience.
  • •Experience working in a global environment (preferred).
  • •Experience in FinTech or start-up/fast-growing tech (preferred).
  • •Fluency in English and Korean.
Experience:7+ yearsFinTechStart-upFast-growing tech
Education:Bachelor's
Skills:LeadershipStakeholder managementData-driven problem-solvingDecision-makingProcess improvement
Languages:EnglishKorean
Tech Stack:Excel

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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