ServiceNow - Business Analyst

NTT
Delhi
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5+ yearsSkills: ["Communication","Facilitation","Documentation","Stakeholder engagement","Requirements gathering"]

Lead client discovery and process workshops to design and optimize ServiceNow solutions across ITSM, ITOM, HRSD, and CSM modules. Serve as both a ServiceNow business process consultant and business analyst—capturing requirements and user stories, mapping end-to-end process flows, and running testing and UAT through go-live. Support adoption via training materials, job aids, and stakeholder demos, translating business goals into actionable outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 week ago

ServiceNow - Business Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead client discovery and process workshops to design and optimize ServiceNow solutions across ITSM, ITOM, HRSD, and CSM modules. Serve as both a ServiceNow business process consultant and business analyst—capturing requirements and user stories, mapping end-to-end process flows, and running testing and UAT through go-live. Support adoption via training materials, job aids, and stakeholder demos, translating business goals into actionable outcomes.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Lead functional discovery sessions and process workshops to define client-specific business process solutions.
  • •Advise on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
  • •Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
  • •Develop end-to-end process flows and perform gap analyses to support solution design.
  • •Support delivery through test plans, UAT facilitation, go-live support, client training, and stakeholder demos.

Key Requirements

  • •5+ years of ServiceNow consulting with hands-on experience across multiple modules.
  • •5+ years of business analysis experience, including requirements gathering, process mapping, and stakeholder engagement.
  • •Proven ability to lead client workshops and translate business needs into actionable solutions.
  • •Strong understanding of Agile methodologies and experience supporting Scrum teams.
  • •Excellent communication, facilitation, and documentation skills.
Experience:5+ years
Skills:CommunicationFacilitationDocumentationStakeholder engagementRequirements gathering
Certifications:CSACISCTA
Tech Stack:ServiceNowITSMITOMHRSDCSMAgileScrumUAT

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn