Citizens Banker

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 28.75 - 35.38 hourlyFunction: Banking, Lending & CreditExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Customer-centricity","Relationship building","Collaboration","Multitasking","Self-motivation","Persistence"]

Serve as the face of the branch by building trusted relationships with customers and providing advice across spending, saving, borrowing, and investing. Use strong communication and problem-solving to identify needs, recommend and refer products and services via in-person and phone interactions, and support customers with digital and mobile-first banking. Collaborate with Wealth Management, Mortgage, and Business Banking partners while ensuring all policies, procedures, and compliance requirements are met.

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Citizens Bank
Citizens Bank
3 days ago

Citizens Banker

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as the face of the branch by building trusted relationships with customers and providing advice across spending, saving, borrowing, and investing. Use strong communication and problem-solving to identify needs, recommend and refer products and services via in-person and phone interactions, and support customers with digital and mobile-first banking. Collaborate with Wealth Management, Mortgage, and Business Banking partners while ensuring all policies, procedures, and compliance requirements are met.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Get to know customers and build lasting relationships by providing trusted financial advice.
  • •Recommend tailored solutions aligned to customers’ goals across spending, saving, borrowing, and investing needs.
  • •Introduce customers to digital and mobile-first banking options, including using the app and ATMs.
  • •Collaborate with Wealth Management, Mortgage, and Business Banking partners for more complex customer needs.
  • •Follow financial policies and procedures, including proper cash handling, applicable laws and regulations.

Pay and Benefits

Salary: USD 28.75 - 35.38 hourly
Perks:Health InsuranceDentalVision401kTuition AssistanceWellness StipendPaid LeaveFlexible Work

Key Requirements

  • •High school degree or GED.
  • •2 years of sales and customer service experience with ability to meet or exceed goals.
  • •Ability to ask questions, identify customer needs, and improve customer relationships.
  • •Proven success building relationships and recommending/referring products and services in person and by phone.
  • •Ability to use digital technology to support business goals and solve customer issues; comply with SAFE Act requirements including pre-employment screening and obtaining a unique NMLS identifier.
Experience:2+ years
Education:High School
Skills:CommunicationProblem-solvingCustomer-centricityRelationship buildingCollaborationMultitaskingSelf-motivationPersistence
Licenses:SAFE Act
Certifications:NMLS
Languages:Spanish
Tech Stack:Mobile and online bankingBanking appATMsSmartphoneTabletDesktop

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website