Onboarding Coach - Guest Experience

Cloudbeds
Philippines, Latin America
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Empathy","Problem-solving","Customer-focused","Relationship-building"]

Join Cloudbeds as an Onboarding Coach for the Whistle messaging platform, helping hoteliers onboard, train, and adopt AI-powered guest communication tools. You’ll guide clients via video, phone, and email, resolve escalations, collaborate with Sales to demonstrate ROI, and synthesize feedback for product improvements while ensuring customers become self-sufficient throughout their lifecycle.

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FursaFursa
Cloudbeds
Cloudbeds
6 months ago

Onboarding Coach - Guest Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Join Cloudbeds as an Onboarding Coach for the Whistle messaging platform, helping hoteliers onboard, train, and adopt AI-powered guest communication tools. You’ll guide clients via video, phone, and email, resolve escalations, collaborate with Sales to demonstrate ROI, and synthesize feedback for product improvements while ensuring customers become self-sufficient throughout their lifecycle.
Location: Philippines, Latin America
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • •Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • •Partner with Sales to define success, demonstrate ROI, and drive retention.
  • •Build strong client relationships to encourage loyalty and promote product adoption.
  • •Record activities in Salesforce, gather feedback, and share insights for product improvements.

Pay and Benefits

Perks:Remote WorkPaid LeaveHome OfficeLearning BudgetWellness Stipend

Key Requirements

  • •3+ years in 5-star hospitality (Front Desk or Revenue Manager) or 3+ years in a relevant SaaS customer-facing role
  • •deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, occupancy)
  • •ability to translate AI-driven Revenue Intelligence concepts into clear business terms for clients
  • •excellent communication with empathy and a customer-focused approach
  • •ability to manage multiple projects/accounts and share insights with Sales, Product, and Marketing
Experience:3+ yearsHospitalitySaasCustomer-facing
Skills:CommunicationEmpathyProblem-solvingCustomer-focusedRelationship-building
Certifications:Project Management Certification
Languages:EnglishSpanish
Tech Stack:SalesforceRMSDynamic pricingRevPARADRCRM

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn