Technical Account Manager - Territory - Partnerships

Plaid
San Francisco, New York
Workplace: HybridFull timeUSD 157,200 - 196,800 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Troubleshooting","Project management","Prioritization","Customer-first mindset"]

Own technical engagement with Plaid’s partner accounts, translating partner needs into clear guidance on integration, troubleshooting, and best practices. Work with Partner Account Managers to manage inbound technical requests, conduct integration reviews, and help customers maximize their use of Plaid products. Act as a technical expert across Plaid’s API, system architecture, and offerings while coordinating with Support, Engineering, and Product to resolve complex issues at scale.

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FursaFursa
Plaid
Plaid
2 months ago

Technical Account Manager - Territory - Partnerships

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Last checked: 13 hours agoStatus: Live

Job Summary

Own technical engagement with Plaid’s partner accounts, translating partner needs into clear guidance on integration, troubleshooting, and best practices. Work with Partner Account Managers to manage inbound technical requests, conduct integration reviews, and help customers maximize their use of Plaid products. Act as a technical expert across Plaid’s API, system architecture, and offerings while coordinating with Support, Engineering, and Product to resolve complex issues at scale.
Location: San Francisco, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Collaborate with partners to provide technical guidance and support across channels (email and phone) to maximize integrations with Plaid.
  • •Manage inbound technical requests, including integration reviews, solutions consulting/best practices, and troubleshooting.
  • •Serve as a technical expert on Plaid products, delivering clear and actionable guidance to customers.
  • •Partner with Partner Account Managers to align on the appropriate level of technical support for customer inquiries.
  • •Maintain strong understanding of Plaid’s API, system architecture, and product offerings, and work with Support, Engineering, and Product to escalate and resolve complex issues as needed.

Pay and Benefits

Salary: USD 157,200 - 196,800 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years of experience in a client-facing, technology-focused role combining business experience and technical acumen.
  • •Experience translating complex technical concepts into clear, actionable recommendations for technical and non-technical audiences.
  • •Strong understanding of APIs, system infrastructure, and troubleshooting methodologies.
  • •Experience in a fast-paced, customer-facing environment with high volumes of inbound requests.
  • •Strong project management and prioritization skills to handle multiple technical inquiries simultaneously.
Experience:5+ yearsPartnershipsCustomer-facingTechnology-focused
Skills:CommunicationTroubleshootingProject managementPrioritizationCustomer-first mindset
Tech Stack:Plaid APIAPIsSystem architectureTroubleshooting methodologies

Company Brief

Plaid
Provides APIs that enable applications to connect with users’ bank accounts, verify financial data, and power payment and account verification workflows for fintechs and financial services companies.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn