Plaid

1 month ago

Technical Account Manager - Territory - Partnerships

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own technical engagement with Plaid’s partner accounts, translating partner needs into clear guidance on integration, troubleshooting, and best practices. Work with Partner Account Managers to manage inbound technical requests, conduct integration reviews, and help customers maximize their use of Plaid products. Act as a technical expert across Plaid’s API, system architecture, and offerings while coordinating with Support, Engineering, and Product to resolve complex issues at scale.

Location: San Francisco, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Collaborate with partners to provide technical guidance and support across channels (email and phone) to maximize integrations with Plaid.
•Manage inbound technical requests, including integration reviews, solutions consulting/best practices, and troubleshooting.
•Serve as a technical expert on Plaid products, delivering clear and actionable guidance to customers.
•Partner with Partner Account Managers to align on the appropriate level of technical support for customer inquiries.
•Maintain strong understanding of Plaid’s API, system architecture, and product offerings, and work with Support, Engineering, and Product to escalate and resolve complex issues as needed.

Pay and Benefits

Salary: USD 157,200 - 196,800 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years of experience in a client-facing, technology-focused role combining business experience and technical acumen.
•Experience translating complex technical concepts into clear, actionable recommendations for technical and non-technical audiences.
•Strong understanding of APIs, system infrastructure, and troubleshooting methodologies.
•Experience in a fast-paced, customer-facing environment with high volumes of inbound requests.
•Strong project management and prioritization skills to handle multiple technical inquiries simultaneously.

Experience:5+ yearsPartnershipsCustomer-facingTechnology-focused

Skills:CommunicationTroubleshootingProject managementPrioritizationCustomer-first mindset

Tech Stack:Plaid APIAPIsSystem architectureTroubleshooting methodologies

Company Brief

Plaid

Provides APIs that enable applications to connect with users’ bank accounts, verify financial data, and power payment and account verification workflows for fintechs and financial services companies.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Plaid

1 month ago

Technical Account Manager - Territory - Partnerships

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: San Francisco, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Collaborate with partners to provide technical guidance and support across channels (email and phone) to maximize integrations with Plaid.
•Manage inbound technical requests, including integration reviews, solutions consulting/best practices, and troubleshooting.
•Serve as a technical expert on Plaid products, delivering clear and actionable guidance to customers.
•Partner with Partner Account Managers to align on the appropriate level of technical support for customer inquiries.
•Maintain strong understanding of Plaid’s API, system architecture, and product offerings, and work with Support, Engineering, and Product to escalate and resolve complex issues as needed.

Pay and Benefits

Salary: USD 157,200 - 196,800 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years of experience in a client-facing, technology-focused role combining business experience and technical acumen.
•Experience translating complex technical concepts into clear, actionable recommendations for technical and non-technical audiences.
•Strong understanding of APIs, system infrastructure, and troubleshooting methodologies.
•Experience in a fast-paced, customer-facing environment with high volumes of inbound requests.
•Strong project management and prioritization skills to handle multiple technical inquiries simultaneously.

Experience:5+ yearsPartnershipsCustomer-facingTechnology-focused

Skills:CommunicationTroubleshootingProject managementPrioritizationCustomer-first mindset

Tech Stack:Plaid APIAPIsSystem architectureTroubleshooting methodologies

Company Brief

Plaid

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn