Customer Service Officer

Avery Dennison
Indonesia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Customer focus","Cross-department collaboration","Self-awareness"]

Follow up customer orders and provide customer service for assigned accounts through call-center/operations support. Own order management tasks including order entry/expediting, shipment information, and ensuring pricing integrity, on-time delivery, and complete fulfillment. Coordinate with sales, production, and other departments to address complaints and drive service improvements, including credit memo/refund authorization within policy. Champion customer inquiries and maintain accurate customer profiles using internal systems and RBIS order-to-cash processes.

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Avery Dennison
Avery Dennison
3 days ago

Customer Service Officer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 minutes agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Follow up customer orders and provide customer service for assigned accounts through call-center/operations support. Own order management tasks including order entry/expediting, shipment information, and ensuring pricing integrity, on-time delivery, and complete fulfillment. Coordinate with sales, production, and other departments to address complaints and drive service improvements, including credit memo/refund authorization within policy. Champion customer inquiries and maintain accurate customer profiles using internal systems and RBIS order-to-cash processes.
Location: Indonesia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to customer requests in a timely manner via telephone, fax, and mail.
  • •Understand customer needs and provide timely responses to customer requests.
  • •Coordinate with sales, other departments, and production to deliver goods and services.
  • •Handle customer complaints per company procedures and suggest corrective actions to improve service.
  • •Manage accounts and order processing (order follow-up, pricing integrity, on-time delivery, complete fulfillment), including order entry/expediting and shipment information; authorize credit memos/refunds within policy.

Key Requirements

  • •Bachelor’s Degree required.
  • •Strong communication skills.
  • •Problem solving skills.
  • •English skills: advanced reading and basic speaking.
  • •Ability to use computer systems (e.g., Microsoft Office, Lotus Notes, Google applications such as Google Sheets) and function-specific software; apparel industry experience (1–3 years) is preferred.
Experience:Apparel industryOrder-to-cash
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer focusCross-department collaborationSelf-awareness
Languages:English
Tech Stack:Microsoft OfficeLotus NotesGoogle applicationsGoogle SheetsRBISE2E order to cashOrder entry

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn