IT Support Technician

Harmattan AI
Switzerland
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Service-minded","Autonomy","Thoroughness","Motivation to learn","Communication"]

Be the local IT face for Crissier employees in Switzerland, providing day-to-day support for workstations, mobile devices, peripherals, printing, meeting rooms, and access issues. Own onboarding/offboarding and maintain the local IT fleet with accurate inventory. Escalate complex incidents to a central IT team in Paris, support Middle East and Morocco remotely, and gradually become the main regional IT point of contact while improving standard operating procedures.

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FursaFursa
Harmattan AI
Harmattan AI
2 days ago

IT Support Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Be the local IT face for Crissier employees in Switzerland, providing day-to-day support for workstations, mobile devices, peripherals, printing, meeting rooms, and access issues. Own onboarding/offboarding and maintain the local IT fleet with accurate inventory. Escalate complex incidents to a central IT team in Paris, support Middle East and Morocco remotely, and gradually become the main regional IT point of contact while improving standard operating procedures.
Location: Switzerland
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Provide day-to-day IT support for Crissier employees, including workstations, mobile devices, peripherals, printing, meeting rooms, and access issues.
  • •Handle IT onboarding and offboarding, including account and hardware preparation, delivery, and recovery following documented procedures.
  • •Prepare and maintain the local IT fleet by unpacking, imaging, configuring laptops and mobile phones, and keeping inventory accurate.
  • •Provide remote IT support to Middle East and Morocco teams and travel occasionally to these sites.
  • •Escalate complex incidents to the central IT team in Paris and contribute to central IT projects while improving standard operating procedures.
Travel: Low travel

Key Requirements

  • •Service-minded mindset with genuine enjoyment helping end users (e.g., prior support, volunteering, hospitality, or other customer-facing experience).
  • •Tech native curiosity with basic IT skills to start (personal projects/home lab/self-taught skills valued).
  • •Strong autonomy: follow procedures carefully and keep inventories and tickets clean while being the only IT person on site.
  • •Motivated to grow and progress from essential tasks to supporting central IT projects.
  • •English at B2 level required; French is a strong asset, with willingness to travel occasionally to Morocco/Middle East.
Skills:Service-mindedAutonomyThoroughnessMotivation to learnCommunication
Languages:EnglishFrench

Company Brief

Harmattan AI
Develops AI-driven autonomous military systems (drones, electronic warfare, ISR and mission-management software) and scales conflict-ready production for allied armed forces and defense primes.
Industry: Defense Technology
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series B
Headquarters: Paris, France
Founded: 2024
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