Client Care Representative - Hillsdale | PT

Sonova
Australia
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Active listening","Resilience","Organizational","Time management","Autonomy"]

Provide exceptional customer care at a hearing clinic, welcoming clients and managing their end-to-end experience. Schedule and confirm appointments, support clinicians with day-to-day administration, handle clinic phone and email, and accurately manage billing and payments. Learn and confidently use clinic software and contribute to efficient opening/closing operations. Full training and ongoing support are provided for a permanent part-time role in Hillsdale, NSW.

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FursaFursa
Sonova
Sonova
1 day ago

Client Care Representative - Hillsdale | PT

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide exceptional customer care at a hearing clinic, welcoming clients and managing their end-to-end experience. Schedule and confirm appointments, support clinicians with day-to-day administration, handle clinic phone and email, and accurately manage billing and payments. Learn and confidently use clinic software and contribute to efficient opening/closing operations. Full training and ongoing support are provided for a permanent part-time role in Hillsdale, NSW.
Location: Australia
Workplace: Onsite
Employment Type: Part time · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Welcome clients and manage their experience for optimal outcomes
  • •Schedule and confirm appointments
  • •Provide administrative support to clinicians (audiologists/audiometrists)
  • •Manage day-to-day clinic operations, including opening and closing procedures
  • •Handle the clinic phone line and shared email inbox, and manage billing and payments

Pay and Benefits

Perks:Salary PackagingUniform AllowanceParental LeaveBirthday LeaveEmployee DiscountsEapLearning BudgetWellness Stipend

Key Requirements

  • •Prior experience in face to face customer service and/or administration roles
  • •A passion for delivering an amazing client experience
  • •Great communication and active listening skills
  • •Excellent organisational and time management skills
  • •Intermediate computer skills
Skills:CommunicationActive listeningResilienceOrganizationalTime managementAutonomy

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website