Engineer-Cloud & Infra Engg

Birlasoft
Coimbatore
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Customer service","Independent work","Problem-solving","Adaptability"]

Provide IT support via phone, chat, and email for issues involving computers, networks, applications, and IT equipment. Diagnose and troubleshoot hardware, software, and networking problems; install and configure software as needed; test and update existing software; and document resolutions in the ticketing system. Support mobile device management using Microsoft Intune (or similar), perform remote support, and escalate advanced cases while maintaining network, asset, and user documentation.

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FursaFursa
Birlasoft
Birlasoft
14 hours ago

Engineer-Cloud & Infra Engg

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide IT support via phone, chat, and email for issues involving computers, networks, applications, and IT equipment. Diagnose and troubleshoot hardware, software, and networking problems; install and configure software as needed; test and update existing software; and document resolutions in the ticketing system. Support mobile device management using Microsoft Intune (or similar), perform remote support, and escalate advanced cases while maintaining network, asset, and user documentation.
Location: Coimbatore
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Respond to IT support requests via phone, chat, and email.
  • •Download, install, and configure software based on user requirements; test and update existing software.
  • •Maintain IT documentation for networks, assets, and users, and accurately record all actions and troubleshooting steps in the ticketing system.
  • •Support hardware troubleshooting and coordinate replacement of equipment and peripherals.
  • •Ensure optimal performance of computer networks and related systems; escalate complex cases to appropriate teams.

Key Requirements

  • •Ability to handle user queries professionally with excellent verbal and written communication skills.
  • •Strong knowledge of computer hardware, software, and networking principles to troubleshoot technical issues effectively.
  • •Extensive knowledge of Microsoft Intune or proficiency in other mobile device management technologies.
  • •Experience providing remote support for mobile devices and responding to IT support requests via phone, chat, and email.
  • •Good understanding of Microsoft applications, Microsoft 365, and Active Directory; understanding of ITIL concepts with ITIL Foundation certification preferred.
Skills:CommunicationCustomer serviceIndependent workProblem-solvingAdaptability
Certifications:ITIL Foundation
Tech Stack:Microsoft IntuneMobile device managementMicrosoft 365Active DirectoryITILTicketing systemNetwork devicesServer components

Company Brief

Birlasoft
Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Noida, India
WebsiteLinkedIn