IWPB Client Services Associate (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

HSBC
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Government & Public AdministrationSkills: ["Teamwork","Communication","Negotiation","Influencing","Time management"]

Support IWPB Client Services by completing Know Your Customer (KYC) reviews end-to-end. Manage the KYC journey using CDD tools to update customer information, perform outreach across email/voice/digital channels, and complete monthly case volumes. Review KYC profiles, assess risks, refresh Source of Wealth details, conduct negative news screening using prescribed tools, and ensure high quality while meeting SLA targets.

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FursaFursa
HSBC
HSBC
3 days ago

IWPB Client Services Associate (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Support IWPB Client Services by completing Know Your Customer (KYC) reviews end-to-end. Manage the KYC journey using CDD tools to update customer information, perform outreach across email/voice/digital channels, and complete monthly case volumes. Review KYC profiles, assess risks, refresh Source of Wealth details, conduct negative news screening using prescribed tools, and ensure high quality while meeting SLA targets.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Entry level

Key Responsibilities

  • •Own end-to-end case progression, planning, executing, and documenting customer outreach to obtain KYC refresh information and resolve gaps within SLA.
  • •Drive timely customer responses via structured follow-ups across email/voice/digital channels, escalating when needed.
  • •Perform customer due diligence (CDD) review steps, including assessing risk, screening external news, and refreshing Source of Wealth details and internal risk profiles.
  • •Conduct Negative News & Facts Screening using tools prescribed by the in-country FCC team (e.g., LexisNexis, Factiva).
  • •Analyze account activity and Source of Wealth information, publish concise summaries for risk owners/Relationship Managers, and apply critical thinking with clear justifications.

Key Requirements

  • •Good team player with the ability to multi-task based on task criticality.
  • •Strong verbal and written communication skills and a commitment to exceptional customer service.
  • •Strong negotiation and influencing skills, including handling difficult conversations and complaints.
  • •Ability to work under pressure, prioritize effectively, and meet Service Level Agreements (SLAs) and deadlines.
  • •Basic knowledge of compliance and audit standards, with the ability to assess risks by customer type.
Skills:TeamworkCommunicationNegotiationInfluencingTime management
Languages:EnglishBahasa MalaysiaMandarinCantonese
Tech Stack:KYCCDDLexisNexisFactiva

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn