Every

1 month ago

Customer Success PM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 55 minutes agoStatus: Live

Job Summary

Lead customer success and product-oriented initiatives for a back-office SaaS platform, overseeing onboarding, providing technical support, and feeding customer insights into product roadmaps to improve adoption and automation.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the primary technical point of contact for an assigned portfolio of customers.
•Oversee the onboarding process, ensuring seamless implementation and adoption of our back-office solutions.
•Provide expert-level technical support, troubleshooting, and issue resolution for existing customers.
•Develop a deep understanding of customer needs, challenges, and desired outcomes.
•Collaborate closely with cross-functional teams to advocate for customer requirements.

Pay and Benefits

Salary: USD 80,000 - 130,000 annually

Equity and Bonus:Equity

Perks:Health InsurancePaid LeaveEquity

Key Requirements

•Bachelor's degree in a technical field or equivalent professional experience.
•Passion for delivering exceptional customer experiences and driving continuous product improvement.
•Strong understanding of software development lifecycles and product management methodologies (or willingness to learn).
•Experience with onboarding and technical support, including issue resolution for customers.
•Ability to analyze customer feedback and usage data to identify areas for product improvement and automation.

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingAnalytical thinkingEmpathy

Languages:English

Company Brief

Every

Provides an HR and employee benefits platform that helps employers manage benefits, payroll-linked savings, and employee wellbeing programs through a centralized, user-friendly interface.

Industry: HR Tech

Website

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Every

1 month ago

Customer Success PM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 55 minutes agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the primary technical point of contact for an assigned portfolio of customers.
•Oversee the onboarding process, ensuring seamless implementation and adoption of our back-office solutions.
•Provide expert-level technical support, troubleshooting, and issue resolution for existing customers.
•Develop a deep understanding of customer needs, challenges, and desired outcomes.
•Collaborate closely with cross-functional teams to advocate for customer requirements.

Pay and Benefits

Salary: USD 80,000 - 130,000 annually

Equity and Bonus:Equity

Perks:Health InsurancePaid LeaveEquity

Key Requirements

•Bachelor's degree in a technical field or equivalent professional experience.
•Passion for delivering exceptional customer experiences and driving continuous product improvement.
•Strong understanding of software development lifecycles and product management methodologies (or willingness to learn).
•Experience with onboarding and technical support, including issue resolution for customers.
•Ability to analyze customer feedback and usage data to identify areas for product improvement and automation.

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingAnalytical thinkingEmpathy

Languages:English

Company Brief

Every

Provides an HR and employee benefits platform that helps employers manage benefits, payroll-linked savings, and employee wellbeing programs through a centralized, user-friendly interface.

Industry: HR Tech

Website