deskbird

1 month ago

Customer Service Specialist (m/f/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide frontline support to deskbird users in a hybrid Paris environment, handling inquiries, onboarding, and ensuring client satisfaction. Collaborate with Customer Experience and Success teams to resolve issues and promote product adoption.

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to customer inquiries via email and chat, providing timely and accurate solutions
•Collaborate with the Customer Experience and Success teams to resolve issues and improve the customer journey
•Document customer feedback, feature requests, and common issues to inform product and support improvements
•Assist with onboarding and product adoption to ensure customers derive value quickly
•Maintain and update internal knowledge bases and FAQs to support customers and teammates

Key Requirements

•Experience in customer support or customer service roles
•Strong communication skills; proficiency in English; French a plus
•Problem-solving mindset and empathy
•Ability to collaborate with cross-functional teams
•Willingness to work in a hybrid Paris environment

Experience:Customer supportSaaSCustomer success

Skills:CommunicationProblem-solvingEmpathyTeamworkTime management

Languages:EnglishFrench

Company Brief

deskbird

Provides a hybrid workplace platform for desk, meeting room and resource booking, visitor management, and workplace analytics to help companies manage flexible office seating and hybrid work policies.

Industry: Facility Management

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Headquarters: Munich, Germany

Founded: 2019

Website LinkedIn

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deskbird

1 month ago

Customer Service Specialist (m/f/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to customer inquiries via email and chat, providing timely and accurate solutions
•Collaborate with the Customer Experience and Success teams to resolve issues and improve the customer journey
•Document customer feedback, feature requests, and common issues to inform product and support improvements
•Assist with onboarding and product adoption to ensure customers derive value quickly
•Maintain and update internal knowledge bases and FAQs to support customers and teammates

Key Requirements

•Experience in customer support or customer service roles
•Strong communication skills; proficiency in English; French a plus
•Problem-solving mindset and empathy
•Ability to collaborate with cross-functional teams
•Willingness to work in a hybrid Paris environment

Experience:Customer supportSaaSCustomer success

Skills:CommunicationProblem-solvingEmpathyTeamworkTime management

Languages:EnglishFrench

Company Brief

deskbird

Industry: Facility Management

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Headquarters: Munich, Germany

Founded: 2019

Website LinkedIn