OpenShift Technical Account Manager- Bahia

Red Hat
Brazil
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Relationship building","Prioritization","Problem-solving","Collaboration"]

Act as a technical advocate for enterprise customers adopting and operating Red Hat OpenShift and related infrastructure solutions. Provide proactive guidance, best practices, and technical health reviews across deployment, configuration tuning, and reliability. Coordinate incident triage and resolution by partnering with Red Hat engineering, support, and technology product teams. Build trusted-advisor relationships, monitor adoption trends, and deliver executive-level status reporting while occasionally traveling regionally to visit customers.

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FursaFursa
Red Hat
Red Hat
3 days ago

OpenShift Technical Account Manager- Bahia

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Last checked: 22 hours agoStatus: Live

Job Summary

Act as a technical advocate for enterprise customers adopting and operating Red Hat OpenShift and related infrastructure solutions. Provide proactive guidance, best practices, and technical health reviews across deployment, configuration tuning, and reliability. Coordinate incident triage and resolution by partnering with Red Hat engineering, support, and technology product teams. Build trusted-advisor relationships, monitor adoption trends, and deliver executive-level status reporting while occasionally traveling regionally to visit customers.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support enterprise customers implementing automated and containerized cloud platform solutions using Red Hat technologies.
  • •Provide adoption guidance, implementation of good practices, and supportable technical insights throughout deployment and ongoing usage.
  • •Lead technical health reviews, deliver recommendations for solutions and enhancements, and monitor adoption/utilization trends.
  • •Proactively prevent incidents and coordinate triage and resolution for high-severity cases by partnering across Red Hat engineering and support teams.
  • •Build trusted-advisor relationships with business and IT stakeholders and provide executive-level status reports and communications during service disruptions.
Travel: Low travel

Key Requirements

  • •5+ years of experience in a support, development, engineering, IT, or QA organization.
  • •Expertise with enterprise cloud solutions, including Platform-as-a-Service (OpenShift by Red Hat), containers, and Kubernetes.
  • •Competent understanding of enterprise architecture and strategic business drivers.
  • •Strong written and verbal communication skills to convey complex information clearly to customers.
  • •Bachelor’s degree (or equivalent) in a technology-related field, ideally computer science or engineering.
Experience:5+ years
Education:Bachelor's
Skills:CommunicationRelationship buildingPrioritizationProblem-solvingCollaboration
Tech Stack:OpenShiftKubernetesContainersContainer orchestrationContainer registriesMicroservicesCI/CDContinuous integrationContinuous deliveryDevOpsLinux

Company Brief

Red Hat
Provides enterprise open-source software solutions, including Red Hat Enterprise Linux, middleware, cloud, container, and Kubernetes technologies, delivering support, services, and solutions for hybrid cloud environments.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: Raleigh, United States
Founded: 1993
WebsiteLinkedIn